Customer Service Mental Health

Antonio V. Easley ability to delegate

*** **** **** **** ***, Apt#2012, Webster, TX 77598

312-***-****, **************@*****.***

Professional Summary

Highly motivated and detail oriented professional with proven organizational skills and leadership qualities. Ability to train and maintain an enthusiastic, productive staff by promoting open communication and unity between workgroups to establish a strong culture. Four years experience in account management, administrative procedures, and customer service including building rapport and maintaining customer loyalty.

Experience

Southwest Airlines, Chicago IL

12/2011 – 08/2015

Customer Care Representative

Provide service and support to internal and external Customers

Offer speedy and efficient Customer Service

Trained new Customer Care Representatives in procedures

Customer Service Representative

Provide Positively Outrageous Service to callers by actively listening and meeting their needs in an efficient manner

Provide current and accurate fare, schedule, flight arrival/departure information and answer all questions and concerns

Quickly and effectively solve customer challenges.

Communicate policies and rules of Southwest Airlines to Customers

St. Elizabeth Catholic School, Chicago IL 06/2012 06/2015

Athletic Coach/After School Program Supervisor

Instructed and worked with athletes to prepare them for competition.

Helped athletes to play their best individually or as a team.

Assessed strengths and weaknesses in a participant's performance and identifying areas for further development.

Demonstrated an activity by breaking the task down into a sequence.

Encouraged participants to gain and develop skills, knowledge and techniques.

Developed and imparted knowledge and understanding of fitness, injury, and nutrition

Responsible for supervising children attending the program

Liaise with higher authorities and parents regarding issues of particular children

Handled the tasks of maintaining proper records

Responsible for identifying local partners and resources to enhance coordination and program delivery

Handled the responsibility of sending daily report to the concerned program supervisor

Ensured activities and site were safe for participants and staff

Maintained attendance, activity records, and made required reports

Henry Booth House, Chicago IL

4/2010- 9/2011

Data Entry Coordinator

Manage and maintain information in COPA database for childcare agency by enrolling children into the Head Start program and maintaining daily attendance, health, nutrition, and mental health records

Collaborate with child care sites to ensure all information is up to date and accurate

Conduct general office duties such as copying, faxing, and preparing written correspondence

Special projects as assigned such as compiling and presenting training material for child care sites

University of Illinois at Chicago Project Soar Work Experience Program, Chicago IL

9/2008 7/2009

Administrative Assistant at CYS

Managed and maintained information in COPA database for Chicago Youth Services by enrolling children into the Head Start program and maintaining daily attendance, health, nutrition, and mental health records

Gathered pertinent data from COPA database and prepared reports for Senior Managers

Compiled training calendars and distributing them to child care agencies in preparation for upcoming trainings

Scheduled parent meetings and COPA trainings

Responsible for compiling all training and meeting materials to be presented

Ensured accuracy of information being gathered to maintain integrity of the COPA database

Conduct general office duties such as copying, faxing, and preparing written correspondence

George s Music Room, Chicago IL

8/2006 2/2008

Store Manager

Managed sales of $35,000 a month, and inventory of store products using POS system

Designed and assembled store displays

Oversaw promotional events for various artists in other U.S. cities

Trained newly hired retail sales employees on entering inventory into POS system, ordering from specific vendors and shipping merchandise from different store locations

Increased revenue by 50% from 10/06 to 4/08 by implementation of loss prevention measures

Education

Leo High School, Chicago IL

Robert Morris University, Chicago IL

1996

2010

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