Customer Service Manager

Professional Summary

Skills

Experience

Carmen Rodriguez Martinez

**** ******** ***** ***. *, Dundalk, MD 21222

Home: 443-***-**** - ******.**********@***.***

Responsible Service manager. Passionate and Motivated leader, with a drive for exellence. With 3 years of experience in costumer service. Reliable, enthusiastic, respectful, polite, presentable, happy, smart ambitious, high energy, honest, hospitable, enthusiastic. Willing to learn and give it my best. Bi-lingual service manager who builds and leads friendly, efficient service teams. Managed over 35 staff in ocassional -dining establishment, serving an average of 250 of customers per night.

Hardworking and Dedicated looking forward to learn and succeed And be a part of the Wells Fargo Family.

Customer Service experience. Active Listening

Administration and Management Management of Personnel Time Management Bilengual, Fluent with English and Spanish.

Fast learner Leader

05/2013 to Present Service Manager

Chipotle Mexican Grill - Baltimore, MD

Use computers for various applications, such as database management or word processing.

Interview and hire personel.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Complete forms in accordance with company procedures. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Monitor food preparation methods, portion sizes, and garnishing and presentation Education

of food to ensure that food is prepared and presented in an acceptable manner. Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Maintain food and equipment inventories, and keep inventory records. Establish standards for personnel performance and customer service. Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities. Order and purchase equipment and supplies.

Review work procedures and operational problems to determine ways to improve service, performance, or safety.

08/2011 to 03/2012 Shift Manager

Freshii Salad Bar - Baltimore, MD

Interview, hire, or train workers.

Greet customers and ask about the quality of service they are receiving. Use computers for various applications, such as database management or word processing.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.

Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.

Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions. Balance receipts and payments in cash registers.

Order items needed to replenish supplies.

Supervise crew members on cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary. 05/2011 High School Diploma:

Holland Christian High School - Holland, MI

Took an accounting course for one semmester.

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