OBJECTIVE: Seeking a challenging position where my skills can be utilized to implement strategies to enhance work productivity, create successful performance outcomes, strengthen team membership, and improve the company’s revenue.

SKILLS PROFILE:

Performance-driven professional with experience in facilitating support service functions

Fast learner with strong ethics, solid leadership experience, and superior networking skills

Excellent customer service skills utilizing effective written and verbal communication skills

Skilled in project coordination and time management skills.

Proficient in concepts and technologies, including: Microsoft Excel, Outlook, PowerPoint, Word, Business Computer Information Systems, Network Fundamentals, Intermediate Automotive Technology, and possess advanced typing skills. (50wpm)

Help desk IT resolution skills

EDUCATION

Texas Southern University 2013

Bachelor of Arts in Business Administration

Minor: Communications

Arthur Miller Career Center 2007

Business Computer Information Systems/Auto Technology

EXPERIENCE

Borrowers First Inc. Aug.2015- Dec.2016

Customer Support

Handle inbound customer service inquiries for top lending corporation

Liaison as the main point of contact for customer resolution and application process

Effectively communicate with various internal departments and vendors to bring resolution to issues

Assist and resolve help desk consumer issues

Auto Hero Feb.2015- Aug. 2015

Account Manager

Responsible for cold calling potential customers from established databases, setting up appointments for the vehicle purchasing team, gather required information from each prospective seller, and establishing good rapport.

WHITE GLOVE HOME & STORAGE Sept. 2014-Feb. 2015

Delivery Assistant

Provide exceptional customer service as you safely move, pack and unpack customer belongings.

Perform truck inspections and moving equipment inventory

Accurately complete paperwork and payment collection

Greet customer upon arriving at the specified location and complete a walk-through of the premises

ADVANTAGE-RENT-A-CAR Dec 2013-Aug. 2014

Sales Agent

Desire to exceed sales goals and objectives.

Thrive in a fast paced sales environment.

Great communication skills both face to face and written.

Ability to solve complex problems while give outstanding customer service

ACADEMY DISTRIBUTION CENTER

Staff Support July.2013-Dec. 2013

Processed inventory by loading, unloading, receiving, stocking inventoried merchandise.

Utilized RF scanner to maintain inventory levels

High volume data entry utilizing excel spreadsheets to input damaged and overload products

Utilized problem solving and error identification skills to maintain accurate inventory

Worked cross-functionally to develop effective working relationships with team members and to encourage team membership in order to increase work productivity.

Ensured high levels of customer satisfaction while boosting repeated sales retention levels.

HARRIS COUNTY TOLL ROAD AUTHORITY Jun. 2012 – Aug. 2012

Administration Services Internship

Research and analyze information to increase revenue.

Managed large data sets, maintained fiscal records, and tracked customer satisfaction.

Provided leadership and special project development to aid upper management in promoting growth of new and existing financial accounts.

TARGET

Sales Associate Jun. 2011 – Jul. 2013

Processed line of credit applications; data entry information into program

Developed a loyal customer base by ensuring outstanding customer service with the ultimate goal of improving sales and meeting sale objectives.

Worked cross-functionally with other sales team members to effectively service customers and meet departmental sales goals.

OFFICE DEPOT

Sales Associate/Stocker/Cashier Feb. 2008 – Jun. 2011

Ensured/planned inventory: laptops, desks, chairs, and other merchandise.

Data entry (product info, SKU, store location)- Placed orders for customers for home/office delivery

Scan all items that were low stock or sold out and input orders to replenish inventory

Coordinated with other sales team members to effectively service customers and meet sales goals.

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