Microsoft Office Customer Service
Resume:
HR Dept.
To Whom It May Concern:
Please review the attached resume in response to your most recent job listings. If you have any questions or need additional information, please contact me via email ****************@*****.*** or mobile phone 734-***-****. I believe that my 20 plus years of diesel maintenance, sales, marketing and management experience would serve well in the various positions available.
I look forward to meeting with you and your company in the near future to discuss this wonderful opportunity.
Sincerely,
Clifford A. Tracy
Clifford A. Tracy
525 Adrian St.
Manchester, MI 48158
WORK
EXPERIENCE
08/2016 Cinespace and CSR, Chicago, IL
Present Driver, transportation support movie industry, Teamsters Local 727.
Patriot, Deathwish, Shameless 7, and Hollow Man.
04/2016 Nestle, Plymouth, MI
08/2016 Sales Utility, provide support an relief for dedicated retail routes. Driving, delivery, sales, marketing and merchandising to small and large scale grocery and produce in the state of Michigan and Ohio.
04/2014 Weingartz, Ann Arbor, MI
04/2016 Service/Parts Manager, manages the operations in the customer service department and service repair department and directs activities of customer service representatives and service technicians by performing the necessary duties personally or through staff.
Duties: Bottom line responsibility for all parts and service operations. Leadership, management and accountability for customer service and shop staff.
Computer Experience: Microsoft Office, Parts Smart, SX
11/2006 Michigan Department of Correctoins, (SAI), Chelsea, MI
02/2014 Corrections Program Coordinator, ensures proper processing of program
participants
from intake process to graduation day, by preparation of skills and programming for reentry.
Duties: Counseling prisoners and probationers, Program Review Board, lein checks, orientation, graduation, transition meetings and legal matters.
Computer experience: Microsoft Office, Paradox, Networking, LEIN, CMIS, MPSC and OMNI
Corrections Office/Drill Instructor, 90 day high intensity military style regimen, to break down street-wise attitudes and teach positive values and attitudes in the offenders, one hundred percent direct supervision of prisoners.
Duties: Control Center Officer, Intake, Participated on 1st, 2nd and 3rd shift, individual and group instruction of prisoners on what the SAI program requires to achieve success.
Computer experience: Microsoft Office, Paradox, Networking, LEIN, CMIS, MPSC and OMNI
11/2004 Western Washtenaw Recycling Authority, Chelsea, MI
11/2006 Facility Manager “MuRF”, Involved in the day-to-day operations and education of eight local communities that work cooperatively to implement residential recycling programs.
Computer experience: Microsoft Office, SmartBOL, and ACT!
01/2004 TraLon Transport, LLC, Manchester, MI
11/2004 Driver/Owner-Operator (team)
FedEx Custom Critical, Transportation of critical and custom freight.
Select 1 Transport, Transportation of proto-type, custom, classic and production vehicles, Big 3 and other automotive manufactures.
Computer Experience: Microsoft Office
Driver/Line-haul
FedEx Ground, Line-haul from Ann Arbor, MI & Detroit, MI to Toledo, OH
2000 Porous Media, Ltd., Conroe TX
2004 Marketing/Business Development, Fluid Process Technologies, Design,
Manufacture and Education of high performance filter media, related
filtration products and separation technologies. Working with markets such
as Oil & Gas, Chemical Process, Lubrication Hydraulic, Environmental,
Medical, Transportation, and Compressed Air/Instrumentation.
Computer Experience: Microsoft Office, ACT!, Harris Info Source
1995 RDP Corporation, Farmington Hills, MI
2000 Technical Sales Representative, Serving and Educating instrumentation
and system
needs for research, testing (NVH), engineering development and
production. Selling into the automotive (Big 3, 1st and 2nd tier suppliers),
industrial, university and government markets.
Computer Experience: Micorsoft Office, ACT!
1991 A.E. Clevite Engine Parts, Ann Arbor, MI
1995 Product Manager, Heavy Vehicle Cylinder Components and Ancillaries.
Responsible for all aspects of the Product Life Cycle, implementing
pricing, analyzing new products, coordinating new product programs,
assisting/educating field sales personnel, and dealing with questions from
customers.
Computer Experience: Word Perfect, Paradox, PSR, Harvard Graphics
COMPUTER
EXPERIENCE
Hardware PC/Network, DSL and Cable Modem, Digital VAX/VMS Network, Apple, Alpha-Text.
Software ACT! (database), Microsoft Office, Lotus 1-2-3, Paradox, Quattro Pro, WordPerfect,
Harvard Graphics, Print Shop, Fortran, Machine and Assembly Language,
Apple Works, Power Systems Research(PSR), Harris Info.Source, SmartBOL,
WEB Design, CMIS, MPSC, LEIN, and OMNI.
EDUCATION
Eastern Michigan University, Ypsilanti.
Bachelor of Science in Computer Science
Washtenaw Community College, Ann Arbor.
Associates Degree in Robotics Technology
SPECIAL CDL A, CY, XT SAI Drill Instructor Academy
TRAINING Teamsters 727 MPRI “Thinking Matters”
MCOLES - MSP Colaborative Case Management
Forklift License COMPAS/TAP
CPR Training CIM Team
Dale Carnegie Course (DCC) M.D.O.C. Academy
ACTIVITIES National Honor Society Golf
Future Business Leaders Seminar Basketball
Freemasonry #148 Baseball
Manchester Men’s Club Varsity Choir
Camping Racquetball
REFERENCES Available on request
December 2016
Contact this candidate