Microsoft Office, Python, C & C++ programming

SHAWN HIBBLER

**** ***** ** *** **

Starkville, MS 39759

Telephone: 601-***-****

Email: ******************@*****.***

EDUCATION

Bachelor of Science, Electrical Engineering

Mississippi State University, Starkville, MS, (Expected) December 2019 Current GPA: 2.11

Associates Degree, Pre-Engineering

Jones County Community College,Ellisville, MS, Graduated May 2010 GPA: 2.7

COMPLETED TECHNICAL COURSES

Intro to Circuits (P- Spice)

Intermediate Circuits (P- Spice)

Advanced Circuits

Microprocessors

Fundamentals of Energy Systems

Digital Devices (Xilinx/Verliog)

Intro to Programming (Python)

Intermediate Programming (Python/C++)

Electromagnetics I & II

Signals and Systems

WORK EXPERIENCE

Customer Support (Tech), SITEL, Starkville, MS

(September 2013- October 2015)

Assist DirecTV customers who call in about technical, billing or account issues.

Assist customers with technical error messages on their screen

Inform customers on how to use their DIRECTV service

Utilize Agent Answer Center Application to assist customer in troubleshooting issues

Inform customers on the payment status on their bill using the Rio application.

Take payments from customers or add credits if needed

Utilize Rio Application to send signals to satellite receiver devices

Utilize OMS Application to send remotes and/or satellite dishes to customers

Verify that the person calling in is an authorized user to make changes to current account

Ensure that the customer has all of their paid channels such as ESPN, HBO, FOX, and etc Computer Lab Assistant, Jones County Junior College, Ellisville, MS

(August 2008-May 2010)

Assist students in using hardware and software

Assure functionality of all lab equipment by keeping printers filled with paper, etc.

Replenish supplies and oversee all other lab equipment

Maintain and comfortable and safe working environment for lab occupants

Perform clerical duties as assigned

ACTIVITIES

Engineering Society (Jones County Junior College)

Math Count Assistant (Jones County Junior College)

Mentored by a professional Software Engineer

SOFTWARE EXPERIENCE

MATLAB, P-Spice, C, C++, Python

Rio Application, Agent Answer Center Application, OMS Application

Microsoft Office (Excel, Word, Access, and PowerPoint)

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