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Technical Support Manager

Marikina Heights, Philippines
January 02, 2017

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Reyes, Ramon P., Jr.

**** *. ******** **. ***** Sta. Ana Manila

Mobile No#: 091********/02-5347084


Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers my Professional growth while being resourceful, innovative and flexible, and I will be able to maximize my skills and to develop my personal experience to manage myself to your company. Educational Background:

Central Colleges of the Philippines, Quezon City

2008 to 2013– Bachelor of Science in Computer Science La Salle Green Hills – Adult Night High School, Mandaluyong City

2004 to 2008 – Secondary

Technical Skill’s:

Proficient in using Microsoft Office applications such as; Word, Excel, and Presentation, Access.

Image Processing using Adobe Photoshop, and Video Editing using Adobe Premiere, Sony Vega’s software’s.

Proficient in PHP, CSS, HTML and C++ programming languages.

Have basic knowledge in programming languages such as Visual Basic.Net 2008 and 2010.

Have basic knowledge in JavaScript.

Proficient in Troubleshooting of computer’s.

Have finish in CCNA 1, 2, 3 and 4 Modules.

Other Knowledge Skill’s:

CCTV’s Operator, viewing via video viewer application software

Cabling utp, coaxial.

Trouble shooting of hardware & software

Teamviewer for helpdesk & assist.

basic knowledge of programming language

Basic knowledge of Network Configuration

Professional Experience:

July 2013 to March 2015 - Elite Machines, Inc. (IT – Service Technician)

- Machines company service (“Ricoh aficio photocopier, Canon Printer and Copier, Biometric, CCTV (closed-circuit television) camera’s, bandy clock, Shredder ”)

- Servicing all machines from the company like installing software bio-metric (fingerprint), installing CCTV (Closed Circuit Television), fixing Photocopier machines, demonstration, orientation, network, provider for client’s to do service requirement to changing parts machines, delivery machines unit of all clients company and IT Maintenance of computer office, maintain a network troubleshoot as a (LAN/WLAN routers). Contact Person: Mr. Hector S. Katigbak - (General Manager & Service Technician manager)

Contact number: 092*-*******

April 2015 to September 2015 – El Grande Arcade Leasing Corporation ( IT hardware/network) Project Base

- To enable fixing computer hardware and network of the company as a trouble shooting, Installing CCTV, database management, edit graphics design, and also connecting DVR CCTV to network, network troubleshooting (LAN/WLAN router). Contact Person or Reference: Ms. Penie Mangao as (Admin Staff) Contact Number: 090*-*******

January 2016 to December 2016 – Creative Gateway, Inc. (IT - Technical Support)

- IT technical support at McDonald's Philippines

- Support by all IT equipment's at the store all over in the Philippines.

* like POS (Point Of Sales Machines, Computers, Troubleshooting of Network HUB, Back office, (like SMS Store Management System).

- Network Cabling, TCP/IP-Basic network hub switch, maintain a network troubleshoot as a

(LAN/WLAN routers)., Restaging of the POS machines and PM Preventive Maintenance, 2nd Level of PC Reformatting Windows base Operating System, Database Management, provide for store client to do services requirement to changing parts of POS machines,

- CCTV troubleshooting and installation.

Contact Person or Reference: Mr. Glennford Garcia – (Team Leader/Supevisor tech) Contact Number: 099*-*******

Personal Background:

Birth date: May 1, 1984 Nickname: Jayr

Nationality: Filipino Marital Status: Single

Religion: Roman Catholic

Character Reference:

Mr. Reinerio Z. Quinto Jr.

Professor / Register

College of computer studies

Central colleges of the Philippines


Mr. Gilbert P. Vittali Jr.

IT Technical Specialist

Creative Gateway Inc,.


I hereby certify that the above information are true and correct to the best of my knowledge and experience.

Ramon P. Reyes Jr.

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