Engineer Service

CURRICULAM VITEA

Subramanikandan.A

Email Id: *.***********@*****.***

Mobile No: 960*******

OBJECTIVE:

A technical savvy person with experience in working with precision tools and mobile technology is looking for a mobile repair technician position to help customers enjoy their smartphones with my repairing skills.

EXPERIENCE SUMMARY:

Worked at Redington India Pvt Ltd Chennai as a Service Engineer in mobile phone technology duration (from August 2009 to November 2010)

Worked at Craftman Automation pvt Ltd. Coimbatore as a Diploma operator in HMC and VMC Division duration (from Dec 2010 to June 2012)

Working with TVS Electronics (HTC Authorized Service Centre), Chennai. As a Senior Service Engineer in Mobile Phone technology duration (from September 2013 to till date)

TECHNICAL QUALIFICATION:

Diploma in Electronics & Communication Engineering (DECE)

PROFESSIONAL EXPERIECE:

Servicing all mobile phones up to L3 & L3 level of HTC, Samsung and Micromax.

Knowledge of operating and repairing different models of mobile phones

Familiar with telecommunication systems such as GSM, CDMA, WCDMA, etc.

Skilled at handling the minute components of the mobile phones carefully

Excellent communication skills that help listen to clients and make suggestions

Skilled at handling data and maintaining records of the completed work

Greet the walk in customers and listen to their complaints regarding the malfunctioning of their phones

Examine the mobiles phones to identify the cause of trouble. Provide the customers with cost estimate and a tentative date to conclude the repair work

Open up the mobile phone and check the battery life, wirings and connections, screens and other components for efficiency

Mend the defects and replace the broken/used up parts and recheck the performance of the mobile phones

Deal with clients while returning the cell phones and receiving fees

Diagnose the defective phones and identify root cause of the problem

Ensure the components such as Sim cards, data cards and memory cards suit the model

Make certain the different software downloaded on the cell phones are compatible with it

Repair the damages caused to the phone due to contact with water, heat and light

Eliminate errors of persistent failure of locking, hanging or slowing of the mobile phones

Remove the screen of the cell phone and replace with a new one

Providing Customer technical support for data connectivity, PC Synchronization and accessories attachment.

Finding solution for undocumented problem.

Upgrading the flash software to improve the performance, reliability, melody tones, Games, MMS,

Always focus on to maintain TAT & KPI

Highly effective communication with an extensive knowledge base and exceptional talent for problem solving through analytical thought process, as well as the ability to build and leas effective team.

Reporting and Handling of all technicians

Knowledge of all latest technology line Android, GPS, and AGPS & All products.

Meeting the targets of the company within time & cost parameters.

HARDWARE:

GSM & CDMA Technology Attention

CDMA & GSM Mobile Phone,L0 (Software Related) L1,L2,L3

ADDITIONAL ACTIVITIES

Maintaining the spares parts and accessories stocks as per requirements.

Maintaining the daily repair activities along with revenue generated on a daily basis.

Placing an order for the required equipment, spare parts on a monthly basis.

Maintaining the documents and cleanliness of the service center on a daily basis.

Coaching & Training the Engineer for technical development & providing regular progress follow -up & reporting to Circle Head

Handled Change Management projects such as Kaizen and 5S.

ACADAMIC PROFILE:

DECE: Diploma in Electronics & Communication Engineering

Institution : Sankar Polytechnic COLLEGE, Tirunelveli.

Year of passing : APRIL-2009

Percentage of mark : 71%

SSLC:

Institution : T.D.T.A High School Year of passing : Mar 2006

Percentage of marks : 85%

PERSONAL DETAILS:

Date of birth : 07.04.1989

Father's name : S.Arunachalam

Gender : Male.

Nationality : Indian.

Languages known : English, Tamil.

Marital status : Single.

Permanent Address : No: 9/14b Velar Street, Melacheval, Tirunelveli-627452

DECLARATION:

I hereby declare that the above furnished details are true and correct to the best of my knowledge and belief.

Date:

(Subramanikandan.A)

Place: Chennai.

Contact this candidate