Data Technical Support

Lisa Ann Newton, Ph.D.

513-***-****, *****/Email: **.********@*****.***

Business Analyst Data Administration Technical Analyst Strategic Leader Business Intelligence Experienced in collaborating, developing, and building multiple projects. Thrives in unified environment.

Key Expertise: Highlight of Soft & Transferable Skills:

● Data Analysis and Design

● Data Management and Reporting

● Project Management and Instruction

● Technical Troubleshoot Resolution

● Research, Development & Testing

● Engagement & Collaboration

PROFESSIONAL EXPERIENCE

Ph.D. Research and Marketing Analyst

Union Institute & University Cincinnati, OH 2011 – 2016

Analyzed and developed inter-office systems to improve data efficiency.

Exported/Imported and scrubbed data to develop market analysis RDBS.

Provided market analysis to improve student recruitment and retention.

Developed, conduct, analyze and publish surveys and questionnaires.

Posted organizational social media communications for students and faculty.

Analyst Developer

Hamilton County Job and Family Services Cincinnati, OH 2003 –2010

Analyzed and developed many county, state, and federal data applications.

Identified data and reported needs, time, staff requirements and costs.

Created technical requirements, mapping documents and timelines.

Performed a range of data migrations to and from data warehouses.

Provided last-level support and troubleshooting for over 2000 end users.

Administered database updates, maintenance processes and backups.

Tested and debugged analytical code and solved systems problems.

Established the priority of assignments and personnel to meet objectives.

Modified SQL and data base triggers, functions and procedures.

Database Administrator Analyst

Central Community Health Board Cincinnati, OH 1997 – 2001

Designed, developed and implemented for behavior health: medical, financial and user accounts databases.

Developed and documented the scope of work, test plans, best practices and internal audits.

Developed and generated internal/external reports, ensured data integrity and HIPPA compliance.

File management, Data Import/Export, maintained systems back up and data clean up.

Identified, designed and implemented network and software additions, changes, improvements and costs.

Maintained user accounts/agreements and provided technical support to over 1000 users.

CREDENTIALS & CERTIFICATIONS

Ph.D. Interdisciplinary Studies, Ethical and Creative Leadership, Union Institute & University, 2016

M.B. A. Business Administration, Indiana Wesleyan University, 2009

Certificate, Oracle Forms/Reports 10G-11G and SQL, 2004

Certification: Cisco Network Engineer Instructor, 2001

Certification: Novell Network Administration Certification, 1999

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