Customer Service Technical Support

IYEMPAZHAM M EMAIL : *****.*******@*****.***

*-**, ***** ******, ******* : 962-***-****

Manjalneerkayal,

Pazhaiyakayal, Tuticorin-628152.

CAREER OBJECTIVE:

Looking for a challenging career which demands the best of my professional ability in terms of technical and analytical skills and helps me in broadening and enhancing my current skill and knowledge.

EDUCATIONAL QUALIFICATION:

Bachelor of Engineering in Electronics and Communication ( PSN College of Engineering Tirunelveli ), 2013.

CAREER SUMMARY:

Company: India Computer Technology, Tirunelveli.

Position : Technical Support Engineer.

Period : June - Dec 2013.

Duties :

A Confident and reliable Technical Support Engineer with 7 months of experience in working with computers and resolving any support issues.

Expertise to configure and maintain the computer based information system.

Ability to multi-task under pressure.

Flexibility of working well a part of a team and independently.

Company: Teleflo, Chennai.

Position : Customer Services.

Period : Feb 2014 – Mar 2015.

Duties :

Around 13 months of work experience in customer service, daily operations handling clients.

Coordination/communication with BT (Business Technology) Resource Specialists for resource requirements and requisition fulfilment.

Maintaining track of all resource requests by preparing different reports.

Extending resource project assignments in the system as per project requirements.

Daily & weekly calls with CEP (Complex Event Process) managers & BT managers.

Company: Tuticorin Alkali Chemicals & Fertilizers Ltd, Tuticorin (Contract).

Position : Administrative.

Period : May 2015 – Aug 2016 .

Duties :

Proficient in managing logistics, transport & facility functions, billing & payments, delivery & dispatch.

Well versed with drafting & arranging contracts and managing vendors.

Good experience in managing day to day administrative tasks for efficient running of office.

Excellent communication and negotiation skills to deal with floor employees and vendors.

Hardworking, dedicated and flexible to adapt to requirement.

COMPUTER SKILL AND AREA OF INTEREST:

MS-Excel, MS-Word, Basic C, Mobile Communication.

ACHIEVEMENT:

Ability to actively participate in a team work to lead a team and also to work independently.

PROJECT: DUAL MODE BIOMETRIC SAFETY SYSTEM FOR ANTITHEFT BASED ON ARM7, WI CAM, AND GSM

Personal safes are revolutionary locking storage cases that open with just the touch of your finger. These products are designed as secure storage for medications, jewelry. These utilize fingerprint recognitions technology to allow access to only those whose fingerprint you choose. In this project the GSM is also used to intimate about the status of the locker system to the owner of the locker by SMS also if any or breaking of lock manually then along with the SMS the phone call also can be made to the owners and authorized predefined numbers. The micro controller ARM7 interacts with the module. At that time the face can be detected by capturing the still images of the unauthorized person using WI CAM.

DATABASE : .NET

TECHNOLOGIES : ASP, C#, VB

PERSONAL DETAILS:

Name

Iyempazham M

Date Of Birth

15-05-1991

Sex

Male

Father’s Name

Malnadar I

Degree

B.E.,

Discipline

Electronics and Communication Engineering

DECLARATION:

I hereby declare the information furnished by me above is true to the best of my knowledge.

PLACE:

DATE: SIGNATURE

M.IYEMPAZHAM

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