Microsoft Exchange ****

Configuration

Microsoft Windows Vista

Configuration

Microsoft Windows 7

Configuration

Microsoft Windows 8-8.1, 10

Configuration

Ifediora Chijioke Uzoma Tel: +234**********; +234**********

Block B4 Royal Estate, Eric Moore Heights acx1pv@r.postjobfree.com

Off Bode Thomas Street, Surulere, Lagos State.

Professional Profile

Extensive experience in installation, administration, networking and supporting in various environments.

Thorough knowledge of Windows Vista; Windows XP; Windows 2000 Server; Windows Server 2003; Windows Server 2008; Windows NT; TCP/IP; InstallShield; Ghost; Deploy Center;

Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS. Fair knowledge of UNIX application.

Excellent command of running projects employing industry standard project management techniques.

Extensive documentation and training experience.

Successful project and technical team leader and motivator.

IT help-desk Services

Highlights of Qualifications:

A highly motivated, results-focused Information Technology professional with 7 years plus experience including management experience in the ICT, Oil & Gas, Construction, Energy, Telecommunication and Aviation industries. Experienced in facilitating change in a workforce to support reengineering initiatives and meet organizational operating, financial and quality objectives. Demonstrated talent for providing strong leadership, team building, directing and supervising staff. Strengths include:

* Technical Support, Problem Solving and Analysis, Leadership Development

* Staff Supervision, Process Improvement, and Target Achiever

* Relationship and Team Building, Training and Development, Strategic Planning

* Customer Relations, Project Coordination, and Policy Development

* Coaching, Effective Communication Skills, Detail Oriented

Operating Systems: Windows 10, 8-8.1, Windows 7;Windows Vista; Windows XP; Windows NT 4.0;

Microsoft Servers: Windows 2000 Server; Windows Server 2003; Windows Server 2008; Windows Server 2008 Core; AD 2003; AD DS 2008; Microsoft Exchange 2003; Microsoft Exchange 2007.

Software: Microsoft 365, Microsoft Azure, MS Office 2010 / 2013; MS Office 2007; MS Office 2003/XP; Norton Utilities; WinFax; PC Anywhere; McAfee; WinZip; Symantec Ghost; Veritas; Heat; Remedy 7.0/6.0; DameWare Mini Remote Console; Email (Microsoft Exchange, Lotus Notes Mail); Oracle and many others. UNIX

Hardware: Intel, 3COM, HP Proliant DL380, HP ML570, IBM x86 Servers, Dell PowerEdge M805 and others.

Virtualization: Microsoft Virtual Server 2005 R2, VMware.

Networking: Eicon Communications products such as OSI Gateway for DOS and OS/2; SNA Gateway; IPX/SPX; TCP/IP; Routers; Switches; Modems; Hubs and Bridges.

Professional Accomplishments

Supporting Windows Vista Operating System and Applications (BDD in House Training).

ITIL (Information Technology Infrastructure Library) Foundation Ver. 3.(In View)

MCDST Microsoft Certified Desktop Certified Technician.

Supporting Windows Vista Operating System and Applications.

Supporting Windows 7 & Windows 8

Managing a Microsoft Windows Server 2003 Environment.

Windows XP, Windows 2000 Professional and Windows NT System Administration.

MS Project and Project Management Techniques. (In View)

General Health, Safety & Environment (ISPON)

Level 3 HSE Competency (ISPON)

Plant Design Management System (PDMS)

Auto-Cad 2D/3D, Isometric Designer

Corel Draw Suit, Open Office Suit, Adobe In-digest Suit, Sap2000 V17.1.1

Education

Bachelor of Science 2010 Rivers State University of Science & Technology.(2nd Class Lower)

Port Harcourt, Rivers State

Professional Experience

Mafuta Energy Service Limited (Offshore – Onsite)

IT Services Manager (Nigeria) June 2012 – Till Date

Managing a team of four (8) overseeing general IT, infrastructure, maintenance and technical support for 350+ end users for distribution specific hardware and software. Managerial responsibilities included serving as a liaison between internal IT service partners, Supply Chain teams and local distribution staff in all departments and levels to determine the most efficient and cost effective IT solutions.

Provided technical support and problem resolution strategies for customers

Implement new techniques and process improvements that increase productivity and lower costs

Presented technical plans and progress reports to senior executives to improve distribution center technology

Controlled IT equipment purchasing and inventory levels including collaborating with multiple vendors to bring new technology in-house.

Developed training plan for IT Staffs for Microsoft AX Dynamics ( Not Implemented Yet)

Planned, developed, and implemented staff training on operations, technical troubleshooting methods, time management and customer service skills.

Managed standard OPEX and CAPEX expenditures for IT staff to meet fiscal year budget goals

Reviewed all cases and verified all information and corrected cases when required.

Organized cases to be sent to support analysts and escalated cases if not resolved by system analysts and ensured use of all resources for resolution.

Assist IT Support Team, Customers to understood requirements and worked accordingly.

Aosorwell Limited

Assist. IT Lead

August 2010 to April 2012

Responsible for third-level support for all server related issues.

Participated in complete system builds, upgrades, migrations, code deployments and patch management.

Implemented security policy and virus protection.

Administered change management related to server upgrades and software installation.

Prepared and maintained documentation of technologies, standards and procedures.

Maintained and supported more than 2000 servers for Intel Steady State.

Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.

Uses advanced troubleshooting skills.

Courteously obtain and convey concise problem information for external and internal service personnel.

Provide accurate and timely logging of problems and resolution for problems in the Clarify problem management database.

Escalate problems as appropriate following Sysaid procedures.

Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process.

Utilizes superior customer service skills.

Solve problems on Windows and Macintosh platforms with equal proficiency.

Technical Environment – Windows 2000 Server; Windows Server 2003; Windows Server 2008 fair knowledge;

VMware Server, Black Berry Server.

Responsible for: Day-to-day support on Windows Server and backup/restoration Intel Servers; job entailed

frequent visit to Data Center, due to the nature of the work.

Project Completed

Windows Vista Features – Performed extensive research on the Windows Vista features and collaborated with the Project Senior Systems Architect to enable/disable features such as Data Synchronization; Desktop Search; Disk Diagnostics; Document Editor; Network Access; Network Communications Protocol; Peer File Sharing; Remote Desktop (RDC+RA); Smart Projector Detection; Vista Gadgets; Windows Meeting Space and Windows Update. Once these features were tested in the computer lab and a consensus decision was reached, I prepared a Detailed Infrastructure Document and the Final Unit Test Plan and sent it to the PM for approval. The Windows Vista Image for the Group was created based on these features.

BlackBerry® Device, BlackBerry® Desktop, BlackBerry® Enterprise Server (BES), BES Console – Upgraded BlackBerry® Enterprise Server (BES) and the Console to BES v.4.1 SP4. Setup a Lab for BES v.4.0 SP7; upgraded them for Office 2007 compatibility, i.e., BES v.4.1 SP4; BES Console v.4.1 SP4. Tested Bloomberg v.1.2 and ACT v.8.0. Once everything was tested and found operable, I prepared a Detailed Infrastructure Document, Unit Test Plan, BlackBerry® Enterprise Server Upgrade Guide; and Play Book (Build Document; Operational Procedures Document and Transition to Production) documents. These documents are an integral part of promoting any applications to the Production Environment. The migration on all Blackberry® Enterprise Servers was handled by the Mail Team, under the Project Team’s guidance. All lab setup was done on virtual servers.

Technical Environment – Windows Vista; Office 2007; Windows Server 2003; Microsoft Virtual Server 2005 R2;

Responsible for: Certifying all infrastructure applications against Windows Vista, Office 2007.

Sterling Bank Plc (Contract)

System Engineer

April 2008 to June 2009

Prepared the environment for deployment of Windows Server 2003.

Analyzed the hardware and software requirements of Active Directory.

Installed, configured, and provide troubleshooting for Server 2003.

Migrated Windows Server 2003 from test environment to the production environment.

Implemented and managed IP Addressing; configured TCP/IP addressing on a server.

Created the Forest Root domain, and a Child domain in a production environment.

Installed and configured an Active Directory Domain Controller.

Established external trusts and cross-forest trusts.

Managed an Active Directory site; replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment.

Used DcDiag, NetDiag techniques for troubleshooting.

Performed authoritative and non-authoritative restore operations.

Diagnosed and resolved issues related to masters role failure and AD database.

Configured automatic updates for network clients by using Group Policy.

Designed, planned and implemented Group Policy, delegation strategies and OU structure.

Managed local, roaming, and mandatory profiles, planed strategy for placing Global Catalogue (GC) and evaluated the need to enable Universal Group Caching.

Created approximately 500 user accounts in Active Directory and migrated all Windows NT users by ‘User State Migration Tool (USMT)’.

Training and Quality Improvement

Maintain in-depth knowledge of HD supported products and services.

Work with the Learning Development Group to identify available Help Desk training that will enhance and improve computing support delivered to customer.

Perform coaching and mentoring for Support Specialist I agents as assigned.

Help Desk documentation, records and procedures

Review and update Help Desk documentation as assigned.

Review and recommend modifications to procedures with Student Team Manager.

Gather and input data for regular reports distributed by DoIT Help Desk.

Experience and Skills Required

Demonstrated ability to effectively communicate by phone or in person.

Demonstrated writing ability.

Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.

Knowledge of information technology and DoIT products and services.

Demonstrated analytical and troubleshooting skills.

Demonstrated ability to work in the High Challenging environment.

Shows initiative and acts independently to resolve problems.

Demonstrated ability to manage multiple priorities and follow through on projects to completion.

Personal Details:

Date of Birth: Jan 31st 1979

Marital Status: Married

Religion: Christianity

Hobby: Reading, bike-riding, travelling & site seeing, meeting new friends

Referees:

Ogbemi Omayuku

Sales Manager – Instrumentation

(West Africa), Measurement & Controls, GE

E-mail: acx1pv@r.postjobfree.com

Tel: +234**********

Oluwafemi Ayodele

Risk and Compliance Manager

Aosorwell Limited, Plot 52/53 Ordinance Road,

Trans Amadi Industrial Layout, Rivers State. Nigeria

acx1pv@r.postjobfree.com

Tel: +234**********

Cliford B. Sigalo,

Senior Associate (Legal Practitioner)

Principles Law Partnership,

#7A Bishop Dimieri Street,

G.R.A Phase 2. Port Harcourt Rivers State Nigeria

acx1pv@r.postjobfree.com,

Tel: +234**********

Contact this candidate