Customer Service Human Resource

Uliana Velch

**** ********* ***** **, *** ***S Arlington VA 22202

Phone number: 571-***-****

Email: ******.*.*****@*******.***

Objectives

Bilingual (Russian/ English) program coordinator with 6 years of experience in academic counseling and HR. Exceptional dedication to work. Outstanding customer service skills. Focused on developing a positive work environment, through effective communication. Have 3 years of experience of hiring, training and motivation of employees.

Skills and Abilities

Ability to work in very stressful environment.

Ability to multitask.

Exceptional attention to details.

Knowledge of Microsoft Office Package and different CRM programs.

Employment History

June 2015 - July 2016; Program Coordinator, Columbia College of Missouri, NS Guantanamo Bay campus, Cuba.

Provided academic advising and other academic support to all levels of students at the Guantanamo Bay campus.

Maintain the budget and calendars, coordinate travel and process expense reports.

Supervised work of Administrative Assistant, Computer Service Technician, custodial workers.

Hired and trained new personnel.

Managed purchase orders, processed invoices and worked with accounts payable to ensure invoices are paid in a timely manner.

Planned and managed campus internal and external events.

Assisted students with Commencement ceremonies outside of Guantanamo Bay Campus.

Assisted with the development, coordination, and execution of student and alumni networking opportunities.

Planned student and faculty appreciation messages and events on campus level.

Assisted to military students with different military educational portals like GoArmyEd.

Managed proctoring testing activities for Columbia College students and students from other colleges and universities.

Administrated and proctored CLEP, DSST and Pearson VUE tests.

Assisted to perspective and current students with Columbia College educational and career tools and resources.

April 2014 – May 2015; Enrollment Assistant, Columbia College of Missouri, NS Guantanamo Bay campus, Cuba.

Provided academic advising to the undergraduate students at the Guantanamo Bay campus.

Performed clerical and customer service functions including: greeting, routing telephone calls, and scheduling appointments.

Processed academic and administrative documentation and performed data entry.

Promoted student success by providing information and support to students, as well as assistance on registration, admission requirements and procedures.

Managed inventory of supplies for classrooms, and administration office, and initiating reordering process when necessary.

Administrated and proctored CLEP, DSST and Pearson VUE tests.

Instituted improvements to office administrative procedures which were adapted by the Director.

March 2011 – September 2011; Event Manager, Southern Catering, Myrtle Beach, SC.

Developed and supported client Database through business out-reach and networking.

Planned and organized Social events and meetings for clients.

Planned and organized food delivery for client events.

March 2008 – September 2009; Human Resource Specialist, MegaCom Cellular, Bishkek, Kyrgyzstan.

Developed and supported job applicant database of resumes.

Interviewed job applicants for various positions.

Created and administered training classes for new employees.

In-processed new employees through initial paperwork, introductions to department, conducted procedures and policy training.

Co-administrator for In-house Company education program providing employees opportunities to develop and strengthen business related skills.

Administered employee records program.

Administered “Employee of the Year” program.

Processed employee terminations.

June 2003 - October 2004; Educational Program Assistant, Open Society Foundation, Bishkek, Kyrgyzstan.

Assisted students with basic knowledge of international educational programs.

Administrated tests such as TOEFL, ELTS, SAT, and LAST.

Assisted students with choice of appropriate educational program.

Administrated and coordinated work of "OSF" booth during multiple College and Career Fairs.

Prepared and managed organizational reports and paperwork for academic conferences.

Education

Master of Arts: Major - Russian language and Literature, Kyrgyz National University, Kyrgyzstan, 2008.

Master of Arts: Major - History, Kyrgyz-Russian Slavic University, Kyrgyzstan, 2005.

One year of undergraduate work in Management and Marketing, Public Relations Center, Kyrgyz-Russian Slavic University, Kyrgyzstan, 2008.

Internship as HR assistant, Human Resource Department, MegaCom Cellular, Bishkek, Kyrgyzstan, 2007.

Bachelor of Arts: Major - Russian language and Literature, Kyrgyz National University, Kyrgyzstan, 2008.

Bachelor of Arts: Major - History, Kyrgyz-Russian Slavic University, Kyrgyzstan,2005

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