Customer Service High School
Resume:
Redehlia S. Kilson
Houston, Texas 77048
Cell 916-***-**** / *******@*****.***
OBJECTIVE
Obtain a customer service position where I can maximize my communication skills and my problem solving abilities.
SKILLS & ABILITIES
Characteristics: Timely, trustworthy, organized, dedicated, respectable and energetic
Computer: Knowledgeable in Microsoft: Word, PowerPoint, Excel, and Outlook.
Customer Service: Outstanding telephone skills, familiar with opening/closing procedures, Sales and Up sales. Experienced in conflict resolution and problem solving.
WORK EXPERIENCE
Call Center Representative 02/2014- 11/2016
Advanced Call Center Technologies Carmichael, California
●Maintained a high volume of calls and assisted customers with the needs of their Bank of America issued pre-paid cards.
●Entered data for each caller while maintaining an efficient work flow.
●Reported back to my supervisor regarding data and successfully assisting each call received.
EDUCATION
High School Diploma 2011
Monterey Trail High School Elk Grove, CA
Associates in General Studies 2014
University Of California Davis Davis, CA
REFERENCES
Mrs. Ruby Rivera (Mentor)
Mrs. Marcelle Wolford (Teacher)
*********@*******.***
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