Medical Customer Service
Resume:
WENDELLYN NICOLE GERMAN
*** ****** ****** 601-***-****
Brandon, Mississippi 39042 acx1n1@r.postjobfree.com
Education
MISSISSIPPI COLLEGE, Clinton, Mississippi
Master of Health Services Administration, December 2008
Mississippi College Graduate Association (2007-2008); Who’s Who Among
America’s College Students (2008).
JACKSON STATE UNIVERSITY, Jackson, Mississippi
Bachelors of Science: Health Care Administration, cum laude, May 2007
Member, Alpha Lambda Delta Honor Society (2006); Who’s Who America’s College Students (2002-2007); Member, Alpha Kappa Alpha Sorority, Inc. (2004-Present).
Professional Experience
Mississippi Department of Rehabilitation Services October 2011-Present Disability Examiner IV, Madison, MS
Process Title II, and Title XVI disability claims, process reconsideration of previous denials for adults and children claims, modify, reverses, or reaffirm a previous decision, process continuing disability review claims, process age 18 disability claims, process prehearing disability claims, approves determination for payment or continuance of benefits, knowledge of compassionate allowance cases, knowledge of quick determination disability cases, process fraud cases, process military veteran cases, Evaluate medical records for disabled clients; Adjudicates, review, and examine claims for disability according to policies and procedures of the Social Security Act, knowledge of medical terms and analyze medical findings on a disability claim, evaluate medical facts, analyze causes of diseases, evaluate substantial gainful employment, knowledge of the work history assist tool, use vocational tables to evaluate work ability, prepare physical residual functional capacity reports, process psychiatric review technique reports, complete vocational analysis forms, review paper disability cases, make final medical determination of initial, reconsideration, and continuation of disability review claims, Identify sources of evidence from claims folder information; Follow up on letter requests and telephone requests; consult with medical staff to resolve problems; Initiate consultative examinations; Assess the claimant’s age, education, and work experience on the ability to engage in substantial activity.
*E-DIB claims processor
Mississippi Department of Rehabilitation Services
December 2010-October 2011 Disability Examiner III, Madison, MS
Process Title II, and Title XVI disability claims, process reconsideration of previous denials for adults and children claims, modify, reverses, or reaffirm a previous decision, process continuing disability claims, process age 18 disability claims, process prehearing disability claims, approves determination for payment or continuance of benefits, knowledge of compassionate allowance cases, knowledge of quick determination disability cases, process fraud cases, process military veteran cases, Evaluate medical records for disabled clients; Adjudicates, review, and examine claims for disability according to policies and procedures of the Social Security Act, knowledge of medical terms and analyze medical findings on a disability claim, evaluate medical facts, analyze causes of diseases, evaluate substantial gainful employment, prepare physical residual functional capacity reports, process psychiatric review technique reports, complete vocational analysis forms, review paper disability cases, make final medical determination of initial, reconsideration, and continuation of disability review claims, Identify sources of evidence from claims folder information; Follow up on letter requests and telephone requests; consult with medical staff to resolve problems; Initiate consultative examinations; Assess the claimant’s age, education, and work experience on the ability to engage in substantial activity
Mississippi Department of Rehabilitation Services
June 2010-December 2010 Disability Examiner II, Madison, MS
Process Title II, Title XVI, and reconsideration applications; Evaluate medical records for disabled clients; Analyze disability claims; Identify sources of evidence from claims folder information; Follow up on letter requests and telephone requests; consult with medical staff to resolve problems; Completes residual functional forms; Initiate consultative examinations; Assess the claimant’s age, education, and work experience on the ability to engage in substantial activity.
Mississippi Department of Rehabilitation Services September 2008-June 2010 Disability Examiner I, Madison, MS
Process Title II & Title 16 applications; Evaluate medical records for disabled clients; Analyze disability claims; Identify sources of evidence from claims folder information; Follow up on letter requests and telephone requests; consult with medical staff to resolve problems; Assess the claimant’s age, education, and work experience on the ability to engage in substantial gainful activity.
Freedom Group Services
February 2008-September 2008 Receipt Technician/Drafting Assistant, Jackson, MS
Enter reservation requests for engineers; Coordinate team meetings; Reserve equipment
On relay racks or fiber plan drawing.
Trustmark National Bank
September 2007- January 2008 Teller I, Jackson, MS
Assisted in accepting and processing demand deposit account deposits; Provided quality
customer service and recognized customer needs; Responsible for making customer
referrals to direct sales staff; Processed customer transactions accurately and efficiently.
Wal-Mart
August 2004-August 2007 Sales Associate, Madison, MS
Responsible for oversight of incoming stock products; Participated in management
development training; Facilitated and addressed customers’ queries.
Jackson Medical Mall Foundation
January 2006-April 2006 Student Intern, Jackson, MS
Planned and coordinated activities with the Chief Executive Officer; Assisted in
coordination of public relations events; Entered data in financial system; Conducted employee interviews, and facilitated discussions in the decision making process.
Jackson Hinds Comprehensive Health Center
August 2005-December 2005 Student Intern, Jackson, MS
Assisted the Chief Executive Officer with daily operations of the facility; Assisted in
procurement and purchase orders; and Coordinated files related to confidential
information for Purchasing Director.
References
MS. JACINTA HALL
Attorney
Shelby County Office of the Public Defender
160 North Main Street
Memphis, TN 39103
MS. LYNDA TILLIS
Federal Probation Officer
United States Federal Courts
Post Office Box 635
Brandon, Mississippi 39043
MS. GIA ALLEN
Branch Director II
Department of Finance & Administration (State of Mississippi)
501 N West Street
Jackson, Mississippi 39201
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