Bonita Goodman

**** ******* *** **.

Cordova, TN 38016

acx1m1@r.postjobfree.com

Cell: 901-***-****

OBJECTIVE: To secure a position in which my abilities developed through education

and experience can be of benefit to your organization and lead to advancement, opportunity for professional growth.

SUMMARY QUALIFICATIONS:

Seven years professional experience as a Quality Assurance Analyst, Data Entry, Laboratory, Excellent customer service and communication skills, Computer, Literate: IBM & Macintosh II-College, Windows XP, 2003, 2007, MS Office: Out-Look, Word, Excel Level I, II, MLGW Customer Information System (CIS), Open Scape, Group Wise, Novell, and PowerPoint.

PROFESSIONAL EXPERIENCE:

MEMPHIS LIGHT GAS &WATER January 2015 – Present

MLGW Service Advisor

Handle Memphis and Shelby County customer calls for payment arrangements regarding customer’s utility bill.

VALVOLINE DISTRIBUTION CENTER

Picker/Packer Aug. 2015 – Oct. 2015

Unload product from pallet to another pallet

Place product on line for packing

CONDUIT GLOBAL, Cordova, TN May 2014 – March 2015

Customer Care Representative

•Take Verizon Wireless customers calls.

•Attracts potential customers by answering product and service questions; suggesting information about other products and services.

•Opens customer accounts by recording account information.

•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

•Maintains financial accounts by processing customer adjustments.

•Recommends potential products or services to management by collecting customer information and analyzing customer needs.

NIKE, Memphis, TN April 2013 – May 2014

Picker

•Receive tickets and pick product for customer’s orders.

USDA AMS COTTON DIVISION, Memphis, TN Sep 2013 – Dec 2013

Classer

•Classified cotton according to grad, staple length, and character, employing knowledge of cotton fiber and standards for various grades established by U.S. Department of Agriculture.

•Examined cotton samples to detect variations in color; foreign matter, such as pieces of bolls, leaves, or twigs; undeveloped seeds, sand, and dust; and preparation defects, such as gin-cut fibers and naps.

•Determined character of fibers by pulling sample tuft apart between fingers, observing effort expanded in breaking sample, fineness of fibers, and drag as fibers cling to each other.

•Classified fibers according to standards for various grade.

EXTENDED STAY OF AMERICA, Memphis, TN, Jun 2013– Aug. 2013

Customer Service Representative

•Greeted guests, answer phone calls, and distributed incoming mail.

• Registered hotel guests a friendly, courteous and professional manner.

• Processed customer payments according to established policies and procedures; monitored guest access and completed daily reports.

• Completed registration process by accurately verifying, inputting, and

retrieving information from computer database.

• Confirmed pertinent guest information including number of guests, room prates and issuance of electronic key code access.

WIN (CITY OF MEMPHIS) Aug 2004 -Jun 2011

Quality Assurance Analyst- Workforce Investment Network

•Monitored and oversaw planning for Memphis Area Career Center Training Providers programs (Individual Training, Apprenticeship Programs, Incumbent Worker Training Grants, Youth and Summer Youth, and On-The-Job-Training).

•Ensured all programs were in compliance with contract agreements, procedure standards and guidelines.

•Managed initial site visits of new potential training providers to determine if they qualify to become a training provider.

•Complied and evaluated data and documents collected for agencies.

•Prepared documents for Performance Accountability Committee (PAC) members.

EDUCATION: University of Phoenix Cordova, TN

Bachelor Degree in Business Management

Contact this candidate