Brad Peters

**** ****** **

Norcross, GA *****

404-***-****

acx1lu@r.postjobfree.com

Career Summary

Results-oriented IT professional with extensive experience administering, implementing, and supporting diverse computer systems and enterprise grade solutions within corporate environments. Reliable team player with an excellent track record in problem solving and meeting aggressive deadlines.

Tensar International Corportation, Alpharetta, GA. May 2015 - Present

Junior Network Administrator

•Worked with Sysaid to remotely adminster Windows workstations. Tasks completed through Sysaid include software and hardware audits and ticket management.

•Use Royal TS to remotely administer Windows servers (2008 and 2012). Remote tasks include Active Directory object creation and management, Network license management, and Office and Exchange 365 administration.

•Remote and in person support support sessions for users ranging from the CEO to Office Assistants.

•Global implementation of an antivirus solution (F-Secure). I also keep antivirus policies and whitelist up to date.

•Helped organization migrate from a legacy backup solution (IFolder) to Onedrive for business. To assist with user adoption, I show users how to use Onedrive to share data, and how to access data with mobile devices ensuring data is both backed up and easy to access.

•In the process of migrating workstations from Windows 7 to Windows 10. Tested software to ensure compatibility with the new Windows platform. Created an image and use WDS to deploy the new image.

Ricoh Americas, Duluth, GA. May 2012 - December 2014

Tier II Network Analyst

•Worked with Kaseya versions 6.2, 6.3, and 6.5 to remotely administer Windows workstations and servers. Tasks completed through Kaseya include domain admin password resets, Enterprise wide antivirus (Kaspersky and Trend Micro) installation and configuration, patch and Windows update installs, and system audits. As a Tier II agent I also had Kaseya admin responsibilities that included profile password resets, role changes, and profile creation.

•Remotely administered Windows servers (2003 -2012) and workstations (XP - 8.1) through Bomgar, VNC, Screen Connect, and Kaseya sessions.

•Server sessions dealt heavily with Active Directory tasks such as user creation, rights assignments, and GPO creation and configuration. Server side sessions also dealt with Exchange 2007 - 2012 tasks such as user and group mailbox creation, rights assignment, database maintenance, space management, connector creation and configuration, and mail flow troubleshooting.

•Other Server session tasks include DNS and DHCP troubleshooting and configuration, and file server tasks such as creating and updating network shares.

•Workstation troubleshooting issues included authentication problems, Outlook set up and configuration, connectivity issues, system clean ups and virus removal, and various Microsoft Office and other application specific problems.

•Worked with edge devices such as Sonicwalls to configure and maintain Content Filtering, Access Lists, site to site and site to point VPN tunnel creation and configuration, and port management. Site to point experience with Netextender and the Global VPN Client.

•Worked with Acronis and Storagecraft to back up solutions to back up, restore, and retrieve systems and files.

Ricoh Americas, Tucker, GA. February 2007 - May 2012

Network Solutions Analyst

•Troubleshoot and configure Active Directory and LDAP authentication issues on network devices and network solutions.

•Support for customer Active Directory domain infrastructure. Responsible for user profile creation and access, and policy configuration.

•Set up SMTP relay on Exchange 2003 and 2007 servers to allow Ricoh multifunction devices to send email through said servers. Download and install SSL certificates to send email through Google SSL tunnels.

•Monitored network for bandwidth and performance issues.

•Installed and configured servers in the internal Virtual Server testing environment, consisting of VMware GSX servers.

•Strong experience with installing, configuring, and administering third party enterprise grade document management solutions from vendors such as Nuance, EFI, eCopy, Equitrac, and Stethos. Install and configure Ricoh document management solutions such as Globalscan NX, PPDM, Documentmall, and PCS Director.

•Remote network and server support. Responsible for monitoring server resources and security and correcting issues through the use of remote utilities to maintain service level agreements.

Onforce, Atlanta, GA. May 2006 - Present

Service Provider 44397

•As an independent contractor, I accept break fix contracts from partners such as Dell, HP, Walmart, and CompUSA keeping in mind I represent a fortune 500 company as much as I represent myself. These break fix contracts can range from reimaging a workstation to installing a complete Point of Sale (POS) system for a retail location.

•Set service appointments with end users and administrators once the contract is accepted to provide the service agreed upon.

•Pick up parts from a hold location if needed, and ship core parts back if needed.

•Arrive at the service location in a timely manner and perform service agreed upon. Test the equipment to make sure equipment is working properly. Have the end user sign paperwork stating service has been completed to satisfaction, and fax the signed paperwork back to the client for payment.

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