Manager Office

Nicole L. Anderson

Phone Number 470-***-****

Email: **************@*****.***

Summary

Seeking a positon in a dynamic company that will allow me the opportunity to utilize my education, experience, and excellent time management skills to advance the organization. Education

Master’s in Business Administration,

University of Phoenix: Graduated July 2012

Bachelors of Science, Health Administration

University of Phoenix: Graduated May 2010

Specialized Skill-Set

4 years of Management experience

Highly organized and detail-oriented 4 years of team leadership experience

Dedicated and focused; able to prioritize, complete multiple tasks and follow through to achieve assigned task or goals.

Excellent research and writing skills;

Ability to grow positive relationships with clients and colleagues at all organizational levels.

Demonstrated ability to handle multiple competing tasks with ease and enthusiasm

Inventory report generation with the ability to effectively communicate findings to all levels of staff and administration

Demonstrated effective communication, written, oral, and through presentations

Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher, SharePoint

Develop and maintain research and resolution knowledge for customer accounts

Professional and focused with vendor client relations

Proficient in the latest web technologies including Microsoft suite, Cloud, and working knowledge of various operating systems

Trained staff on professional and courteous customer interaction’s and company procedures

Help in building continual relationships of trust, respect, and partnership by providing excellent customer service to customers, vendors, and employees, Employment History

Sears Commercial (Full-Time 40 Hrs.)

Project Administrator, June 2015 – Present

All Aspects of Project administration to include overseeing the preparation and revision of 20-25 contracts with total revenue values of $8-10 million dollars, involving the purchase of good and services. Ability to prepare contract briefs and revisions summarizing contractual requirements and budgets. Ensuring client satisfaction is met and often times exceeded. Demonstrated Nicole L. Anderson

Phone Number 470-***-****

Email: **************@*****.***

meticulous record keeping, resource coordination, scheduling, and preparing financial reports that reflect accurate and meticulous record keeping. Continuously seeking ways to cut-cost and generate additional revenue for the company. Maintain professional courteous communication with customers, account manager and executives. Analytical and organizational skills used daily in processing adages and changes to contractual agreements; ability to track, monitor, and summarize financial information through graphs and spreadsheets to various stakeholders. Assist clients in tracking budgets, maintaining correct balances, and researching discrepancies. Richmond County Health Department (Full-Time 40 Hrs.) Augusta, GA Office Manager November 2013 - April 2015

Office Manager for the largest Public Health Department in Richmond County. Supervised 14 Customer Service staff members throughout the Health Department including the finance office customer service representatives. Created and procured a variety of Health Services Contractual Agreements. Spearheaded a transformation of collected vendor services, ultimately leading to the reconciliation of $123, 000 thousand dollars in recovered assets. Organized a successful community wide outreach initiative, with other non-profit organizations, local physicians, and hospitals. Prepared and distributed material for public awareness of various programs offered. Presented material to the local media and customers in support of departmental goals. Ensured classified customer information and accounts handled with the highest level of safety. Proactive stance on yearly audits by outside firms and integrated audit mandates in a prompt, methodical, and cost saving way. Hired, trained, coached and conducted employee annual evaluations. Discharged employees within Human Resource guidelines and company procedures. Developed quality improvement Monitors within the department, which alleviated some of the congestion. Daily face- to-face and phone interactions with customers, seeking timely responses and corrective actions. Medical College of Georgia (Full-Time 40 Hrs.) Augusta, GA Lead Patient Services Representative June 2003-August 2005 Communicated with physicians, nursing staff, and clients in a professional and courteous manner daily. Balanced and rectified client accounts, through client billing, audits, and insurance payout resolutions. Accurately, thoroughly, and in a time-sensitive manner processed patient orders. Provide concise and timely communication to all clients and their families. As a lead Patient Services Representative responsibilities included setting the working example for other Patient Service Representatives by exemplifying strong organizational skills, communication, sound leadership, and the ability to work as a team member to accomplish collective task and goals.

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