Customer Service

Tenika L. Gilmore

***** ****** **** **. ******* TX 77073

Phone 281-***-****

**********@*****.***

OBJECTIVE

I'm a self-motivator, loyal and dedicated individual who has an ambition to succeed in any given environment. I'm seeking employment with expanding growth potential and offer opportunities given in new experiences, as well as leadership skills and long term career commitment.

EDUCATION

Elkins High School Diploma

Alvin Community College Continuing Education

HIGHLIGHTS

Microsoft Word / Excel

Reference Cataloging

JD Edwards / SharePoint

Purchase Order processing

Strategic Negotiations

10 Key by Touch,30 WPM

PROFESSIONAL EXPERIENCE

Sales Consultant Hostess

Resource Staffing April 20, 2016

Meet and greet all customers.

Maintain a clean and organized work environment.

Ability to read maps and floor plans.

Inbound/Outbound phone calls.

Faxing, data entry, scanning, filing.

Customer Service Representative

Weatherford International Inc. June 2012-Feb. 2015

Retain customer accounts across the world.

Provide customer with quotes on the product as needed.

Data Entry

High volume of emails.

Handled each customer’s phone call at a maximum level of proficiency.

Assisted the logistics and shipping teams with getting the product to the customers in a timely manner.

•Enter locations, part numbers and bill of materials into computer as needed.

•Correspond with suppliers and buyers in reference to purchase order issues.

•Faxing, data entry, scanning, filing.

•Receiving high volume inbound calls/ making outbound calls

Receiving & Inventory Clerk III

Weatherford International Inc. Aug.2005-June 2012

•Retain all receiving files.

Organized Job Safety Analysis meetings various tasks needed to manage daily operations.

•Responsibilities included, but not limited to shipping and receiving, work orders,

Non- conformance reports purchase orders, sales orders.

•Manage reports in share point.

•Receiving inbound calls at a high volume.

Maintained inventory counts on components manufactured and received from outside vendors, also ensured proper counts on all on-shelf components through cycle counts.

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