Management Human Resource
Resume:
Mark T. Council
**** **** ****** ***** ** Paso TX 79928 Home: 915-***-**** Cell: 253-***-**** ***********@*****.***
August 26, 2016
I am very interested in becoming a member of your highly trained team. My resume is attached to this cover letter for your review. Given my experience as an Operations Director at the Executive and Senior Leader levels, Masters of Business Administration in Human Resources Management and coupled with teaching and recruiting experience for the U.S. Army, my skills are an ideal match for your company’s implementation teams.
I am very comfortable with explaining new equipment, new systems and new processes. I know what organizations need to function efficiently and effectively and will help guide them in the right direction moving forward. I have been involved in procurement at senior and executive levels, in charge of budgets that exceeded $6,000,000. I served proudly for over 32 years in the United States Army, deploying five times while possessing the knowledge base required to problem-solve at various levels and in broad terms.
As a Senior Leader and Operations Director, I was directly responsible for tracking over 1,000 personnel training records to ensure they were current on all training requirements the Army required. I was also in charge of the Equal Opportunity program for the organization, ensuring all personnel knew how to properly file grievances when required. I set up and monitored the performance evaluation and rating program for my organization to ensure all personnel received coaching, mentoring and professional development.
Most recently, I oversaw the development and implementation of the new Combine Joint Operations Center in Amman Jordan (CJOC-J) for Fort Bliss and the 1st Armor Division; a new concept facilitating the new push for all services to be able to understand and implement joint operations and integrate all types of assets into the battle for the Commander. This project was one being considered for widespread implementation across all the branches of service.
In closing, I thank you for taking the time to review my credentials and experience. I hope that you will find my resume in joint doctrine, joint instructor experience, and recruiter experience intriguing enough to warrant a face-to-face interview, as I am confident that I could provide value to your company as a member of your distinguished team.
Sincerely,
Mark T. Council
Mark T. Council
1561 Surf Scoter Place El Paso, Texas, 79928 HM 915-***-**** Cell: 253-***-**** ***********@*****.***
CAREER SUMMARY
I am a results-oriented and initiative-driven Operations Director and Human Resource Manager with proven leadership skills and abilities. Five years experience as an Operations Director, 15 years experience in Human Resource management and over 25 years experience in leadership in middle and senior management levels.
Highly proficient and effective in administrative and business operations, human resource and talent management, training proficiency in organizations up to and in excess of 600 employees and with an overarching responsibility for personnel in excess of 37,000; built and delivered effective development initiatives.
Able to comfortably work outside of comfort zone in areas requiring a high degree of accuracy and proficiency.
Achieved and sustained superior performance in each role he held in the Army; created environment of high performance through shaping, aligning and implementing mid and long-term strategies on development.
Nothing but excellence in all aspects of his duties at all levels held, through senior management levels; instituted innovative approaches to learning and performance improvement plans.
Attention to detail is a key attribute; attained subject matter expertise in every position held in record time.
Current and previous Top Secret clearance and prior Secret Clearance.
Extensive experience implementing and supporting Microsoft products including: Access, Excel, Word, PowerPoint and Outlook, Publisher and OneNote.
HIPPA certified annually over last six years.
WORK EXPERIENCE
U.S. ARMY EXECUTIVE MANAGEMENT, AMMAN, JORDAN
Operations Director / Human Resource Manager / Administratgive Service Manager, January 2015 – May 2016
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services.
Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel or administrative services.
Plan, direct, or coordinate human resources activities and staff of an organization.
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Identify staff vacancies and recruit, interview and select applicants.
Plan, organize, direct, control or coordinate the personnel, training, or labor relation activities of an organization.
Direct administrative activities directly related to making products or providing services.
Prepare staff work schedules and assign specific duties.
Prepare training budget for department or organization.
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
U.S. ARMY, INSTALLATION COMMAND EUROPE- ITALY
Administrative Service Manager, Emergency Management Director, Security Management Specialist
September 2004 – January 2015
Plan and direct disaster response or crisis management activities, provide disaster preparedness training, and prepare emergency plans and procedures for natural (e.g., hurricanes, floods, earthquakes), wartime, or technological (e.g., nuclear power plant emergencies or hazardous materials spills) disasters or hostage situations.
Keep informed of activities or changes that could affect the likelihood of an emergency, as well as those that could affect response efforts and details of plan implementation.
Propose alteration of emergency response procedures based on regulatory changes, technological changes, or knowledge gained from outcomes of previous emergency situations.
Conduct security assessments for organizations, and design security systems and processes. May specialize in areas such as physical security, personnel security, and information security.
Perform risk analyses so that appropriate countermeasures can be developed.
Conduct security audits to identify potential vulnerabilities related to physical security, staff safety, or asset protection.
Design security policies, programs, or practices to ensure adequate security relating to issues such as protection of assets, alarm response, and access card use.
Assess the nature and level of threats so that the scope of the problem can be determined.
Respond to emergency situations on an on-call basis.
Determine the value loss impact and criticality of assets.
Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
Analyze training needs to develop new training programs or modify and improve existing programs.
Conduct or arrange for ongoing technical training and personal development classes for staff members.
Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Perform personnel functions such as selection, training, or evaluation.
Conduct orientation sessions and arrange on-the-job training for new hires.
Train instructors and supervisors in techniques and skills for training and dealing with employees.
Develop and organize training manuals, multimedia visual aids, and other educational materials.
Direct or coordinate the supportive services department of a business, agency, or organization.
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
EDUCATION
TOURO UNIVERSITY INTERNATIONAL, CA
MBA/Human Resources Management, December 2009
TROY UNIVERSITY, ALABAMA
Bachelors/Criminal Justice June 2006
ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES
Administration and Management
Personnel and Human Resources
Change Management and Organizational Change Experience
Education and Training
Active Listening
Management of Personnel Resources
Critical Thinking; Works Exceptionally Under Pressure
Judgment and Decision Making
Complex Problem Solving; Problem Sensitivity
Deductive and Inductive Reasoning
Fluency of Ideas and Originality
Time Management
Microsoft Office Suite
Top Secret Security Clearance
Conflict Resolution and EEOO Training and Development
Consulting and Organizational Change
Antiterrorism and Force Protection; Monitoring, Physical Security & Access Control
REFERENCES
COL Donald Paquin
US Army
FSCOORD 10TH Mountain DIV
Phone: 315-***-****
Email: ******.*.*******.***@****.***
COL Robert Menist
1101 S. Joyce Street. Apt 2535
Arlington, VA 22202
Department of the Army
Phone: 202-***-****. ext. 5119
Email: ******.*.******.***@****.***
COL James Hunt
Department of the Army
Inspector General Office
Joint Force Headquarters-North Carolina-SIG
Raleigh, North Carolina 27607
Office: 984-***-****
Cell: 919-***-****
Email: ****..****.***@****.***
James A. Walls
Department of the Army
Installation Management Command- Europe
Deputy Garrison Commander- Ansbach Germany
Phone: 496************
Email: *****.*.*******.***@****.***
Keith A. Davis
Department of the Army
4th Infantry Division G8 Chief, Management & Equipment
Phone: 719-***-****
Email: *****.*.******.***@****.***
Blanche Ostrosky
Deputy Staff Director, MWR
HQ DLA Installation Support
8725 John J. Kingman Road
Fort Belvoir, VA 22060-6221
Email: *******.********@***.***
Office: 703-***-****
DSN: 427-3582
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