Customer Service Assistant

Marissa Green

*** ******** **** *** ** Colfax, LA 71417 318-***-**** **********@*******.***

Objective

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects

Skills & Abilities

Extremely knowledgeable on computer productivity software

Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills

Flexible team player who prospers in a fast-paced work environment

Keyboarding 50 WPM

Experience

Customer Services Representative Sutherland Global Services, Alexandria LA 9/2015 - 10/2016

Answer a multiple line phone assisting customers placing orders through Burlington Stores online

Problem solving when assisting customers both online and from the store level

Use multiple computer programs to assist computers, locate information, forward further issues to a higher level, and finish casework for customers.

Sales Associate Its Fashion Metro, Alexandria LA 07/2015 - 9/2015

Greet customers and offered them assistance

Recommended merchandise based on customers' wants and needs

Answer customers questions

Add up customers' total purchases and accept payment

Informed customers about current sales, promotions and policies about payment and exchanges

Front Desk Clerk Sleep Inn & Suites, Pineville LA 03/2015 - 04/2015

Answered a multiple line phone assisted customers and forwarding calls

Used multiple programs to find accurate information for customers regarding hotel room prices

Completed nightly audit paperwork

Operated computer programs to sign guest into and out of rooms, collect payments for departing guests

Warehouse Laborer Ditto Apparel, Colfax LA 10/2014 - 3/2015

Processed orders for customer

Communicated with shipping companies to have orders shipped out on time

Used multiple computer programs to have orders processed and shipped from the warehouse

Cashier Rally's Hamburgers, New Orleans LA 2/2014 - 8/2014

Performed duties which combine preparing and serving food and nonalcoholic beverages.

Teacher Assistant St. Mathews Early Learning Center, Metairie LA 8/2013 - 12/2013

This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

Education

Administrative Medical Assistant, Nov. 4th 2016, Unitech Training Academy of Alexandria LA

Computer Science, Xavier University of Louisiana, New Orleans, LA

High School Diploma, May 2012, Grant High School, Dry Prong, LA

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