Theodore R. Frazier

**** *** ******, **

Washington, DC 20011

Home Phone: 202-***-**** Cell: 202-***-****

acx1gj@r.postjobfree.com; acx1gj@r.postjobfree.com

OBJECTIVE

Obtain a challenging Networking Engineering position where my ever expanding IT Technical knowledge, excellent Customer Service experiences, and self-motivational ideals will add increasing value and continuing growth to both your company and I.

EDUCATION

BS Degree in Information Systems Management, Eastern New Mexico University - 1982-1987

AA Certification in Computer Repair Technician, Technical Education Center, Rockville, MD - 1995

MCP, MCSE, Certification Harmony Career International, Rockville, MD - 1999

AA in Digital Electronics Technology, United States Air Force

Active Directory, Global Services, Arlington Virginia – 2005

A+, Network+, Security+, CCNA, CCNA Security, CCNP Switching, MCP, MCITP

Certifications. Currently pursuing CCNP Routing, and Cisco ASA-Firewall. I have completed the

CCNP Switching requirements for the CCNP certification. Also served as Cisco Academy Instructor

at ByteBack Inc and. Year Up Inc. These Non-Profit organizations help your adults build better

Interpersonal and professional business skills.

Work History / Experiences

Network Security Engineer – Take2 Inc (August 2016 - Present)

Install and configure both physical and Virtual Forescout CounterACT Appliances

Assist customer with designing and implementing Control policies for their Forescout appliances

Conduct personal ForeScout Software training

Provide remote support for the CounterACT appliances

Configure, update and manage ForeScout in-house LAB

Generate report to accurately document all actives during customer install and configuration sessions

Configure Counter ACT Appliance CTR, CT-100, CT-1000, CT-2000, CT-10000, VEM-5, EM-5, VEM-1000, VEM-2000

Network Security Engineer - Agensys Inc, (April 2016 – June 2016) (United States Postal Service)

Conduct site survey for over 300+ USPS sites around the USA to determine security vulnerabilities

Studied USPS network for implementation of ForeScout.

Performed preliminary site-surveys for physical ForeScout deployment

Made appropriate Forescout NAC architectural recommendations for USPS Network

Consulted USPS on MPI/MPE Infrastructure ForeScout requirements.

Professional Service Engineer –Forescout Technologies Inc, (May 2015 – January 2016)

FSCA certified (FSCE in progress)

Install and configure both physical and Virtual Forescout CounterACT Appliances

Assist customer with designing and implementing Control policies for their Forescout appliances

Conduct personal hardware and Software training

Provide remote support for the CounterACT appliances

Generate report to accurately document all actives during customer install and configuration sessions

Configure Counter ACT Appliance CTR, CT-100, CT-1000, CT-2000, CT-10000, VEM-5, EM-5, VEM-1000, VEM-2000

IT Instructor – DCITA (August 2014 – May 2015)

Assist Instructors in teaching students to successfully pass the Net+ exam.

Assist students in developing computer software and hardware skills

Develop and serve as lead Instructor for Online IT courses

Develop and conduct IT Video Cybercast and audio presentations

Network Engineer/Network Services URS Inc, (March 2014 - August 2014)

Manage database and Inventory all network equipment on site bi-annually

Design logical network topology using Microsoft Visio

Configuring Cisco Routers (CISCO 2811, 2911, and 2921 routers)

Configure Cisco (Nexus 2k, 5k and 7k, 6500, 4500 switches)

Deploy Routers and Switches to various Office buildings on Base

Troubleshoot and solve Layer 1, Layer 2 and layer 3 issues

Monitor network traffic and isolate and correct sluggish bandwidth issues

Create VLANs to segment departments, manage network traffic and maintain data security

Working knowledge of IP Networks with full understanding and experience on Multi-vendor technology

Working knowledge on IPv4/IPv6, Subnetting, Multicasting, Classless and Classful IP addressing

Working understanding of TCP/IP protocol suit, dynamic Routing Protocols like RIP, OSPF, EIGRP, and BGP.

Network Engineer/Network Services Apex Systems Inc, (July 2013 – March 2014)

Manage the inventory database and Inventory all Network equipment on site

Design logical network topology Using Microsoft Visio

Configuring Cisco Routers (CISCO 2811, 2911, 3900, 2921 routers)

Configuring Cisco Switches (Cisco 3650 and 4500 and 6500 series switches)

Deploy Routers and Switches to various office buildings on Base

Troubleshoot and solve Layer 1, Layer 2 and layer 3 issues

Monitor network traffic to isolate sluggish bandwidth issues

Create VLANs to segment departments, manage network traffic and maintain data security

WAN/LAN Engineer Sandy Spring Bank Inc, (February 2012 to June 2013)

Responsible for extending connecting from demarcation point to Network Backbone

Design both physical and logical Network topology Using Microsoft Visio

Configuring Cisco Routers (CISCO 2811, 2911, and 871 routers)

Configuring Cisco Switches (Cisco 3500, 3600, 6500 series switches)

Install and configure DSL, FIOS and Cable modems

Deploy Cisco routers and switches to various branch offices throughout Washington DC Metro areas

Troubleshoot and solve Layer 1, Layer 2 and layer 3 issues

Serve as contact person between Verizon and Comcast for connectivity escalation issues

Monitor network traffic to isolate sluggish bandwidth issues

Create VLANs to segment departments, manage network traffic and maintain data security

IT Instructor - Year Up Inc., (September 2008 to February 2012)

Teach CCENT level networking skills in order to enable students to successfully pass the Net+ exam.

Teach students computer software and hardware skills in preparation the for A+ certification Exam

Teach students critical thinking skills through the use of Mathematics and puzzles.

Assist Learning Community leaders and other staff with designing student curriculum.

Help students develop and shape their workplace professionalism and customer service skills.

Advised and mentor students to reach their desired personal and professional goals.

Served as lead Instructor for Cisco Academy studies

A+ Instructor – ByteBack Inc (September 2009 - present)

Teach students computer software and hardware skills which will lead to students earning their A+ and Net+ certification.

Teach students critical thinking skills through the use of Mathematics.

Design curriculum and schedule for A+ Classes

Specialize in teaching adult and senior citizen

In conjunction with class lectures led Internship hands on computer repair for Firsttime Computer Inc

PC Network Support II - Airline Tariff Publishing Company – (March 2005 to September 2008)

Maintain the serviceability of 400+ Desktops, 20+ LAN printers, PDAs, Laptops, etc.

Document all procedures for installing and maintaining all Software and hardware devices.

Troubleshoot and repair all network issues and maintain AD accounts for all users.

Document and conduct disaster preparedness exercises on a timely basis.

Manage software launch, scheduling, distribution and updates using LANDesk 8.6.

PC Network Support II - Airline Tariff Publishing Company (Cont

Manage software and hardware inventory and serve as Service Level Agreement (SLA) contact to Dell Service desk for PCs and Printer service.

Set up and utilize test environment for new software packages before live installs.

Constantly working with management and users to provide the best software for their needs.

Install, maintain and troubleshoot Microsoft Suite (Excel, Word, Outlook, PowerPoint, Visio and provide professional support for Microsoft Windows 9x, Windows XP, Windows 2000, Vista.

Provide remote desktop support for both VPN and remote users by using LANDesk and Microsoft Remote Desktop applications.

Install, configure, and troubleshoot network and personal printers.

Create, test, and maintain images and ensure that imaging is pushed to PCs and laptops.

Deploy images to new personnel and clients.

Download and install new patches, hot fixes, and service packs to Windows Operating Systems.

Install new anti-virus patches to Symantec’s servers and clients.

Use Active Directory to create new accounts, new Organization Units, new groups, and set domain security for all users.

Coordinate and conduct Relocation of computer systems between departments.

A+ Instructor/System Administrator - Career Blazers Inc Washington, DC (2004 to 2005)

Lead Instructor for A+ Course, (troubleshoot, diagnose and repair of all PCs).

Promote the growth of Career Blazers’ LAN and maintain peripherals devices.

Teach student intermediate Windows Microsoft Office Suite.

Teach Microsoft MCP certification classes.

Clean Room Engineer – Kroll-Ontrack Data Recovery International, Reston, VA (2000 to 2004)

Diagnosing conditions of hard drives to determine if data recovery is possible.

Use proprietary and Windows software to create images of hard drives.

Keeping customers informed of recovery progress and what percentage of data recovery is possible.

Daily administrative task to document all jobs and procedures.

Serve as Safety Officers to maintain a safe and productive work environment

Team Leader/Help Desk Analyst/Technician - Merchant Link, Inc. (1996 – 2000)

Managed 3rd shift team of technical service technicians.

Troubleshoot and guided customers through remote and telephone diagnostic and repair procedures.

Installed and configured NT Workstations, Windows 2000 and servers for network operation.

Provided desktop support and training in addition to create and administer user accounts.

Provide supplementary computer training to staff.

Create Active Directory Accounts for customers and clients.

Provide tier II helpdesk support for Micros Systems, Inc.

Provide remote desktop support using PC Anywhere.

Make daily reports to manager during shift change.

Instructor - Northern Virginia Community College, Sterling, VA (1996 – 2004)

Teach Computer diagnostic, upgrade and repair skills to prepare for the A+ Exam

Hands-on troubleshooting for PC and peripherals. Perform software and hardware

Upgrades.

Teach students DOS, Windows 9x, 2000, NT, Operating Systems.

Instructor - Computer Learning Center Arlington VA 1996 - 1997

Taught Students to install and configure hard, drives, floppy drives, CD-ROMs, modems, video and sound card, system boards, CPUs and memory chips.

Taught troubleshooting and solve difficult operating systems and software problems.

Troubleshoot Hewlett Packard (HP) Panasonic, Compaq, and Canon and Epson printer.

ORGANIZATION AFFILIATION

Saturday Learning Education Program (SLEP) - Math Tutor

Byte Back, A+, Net+, MCTS and MCITP Instructor

First-Time Computers, A+ Instructor

Banneker Dance Club

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