Sales Manager

KELI STEPHENSON-FIELDS

***** ***** ****, ******, ** 48044 H: 586-***-**** C: 586-***-**** **********@***.***

Summary

Human Resourses Professional

Relationship Building – Retention – Project Management.

Results oriented Human Resources Professional offering over 5 years expertise in promoting a team-based environment designed to recruit and retain top employees to innovative start-ups. Well-versed in developing and implementing plans and procedures smoothly and with little guidance. Additionally offering over 15 years experience in relationship building, sales, networking, accounting and business administration.

Key Skills

Staffing and Recruiting Professional

Performance Management Strategist

Event Management Expert

Training and Development Instructor

Team Building Specialist

Exceptional Interpersonal Skills

Client Relationship Specialist

Skilled Negotiator

Articulate Public Speaker

HRIS Applications Expert

Select Accomplishments

Human Resources

Increased retention rate to over 60% by developing a complete on-boarding and training program from the ground-up

Slashed no-show rate by over 15% through a comprehensive incentive program

Helped decrease payroll cost by 10% by introducing before-tax employee benefit program with 60% opt-in

Bolstered customer satisfaction by providing client-specific professional care-program and satisfaction survey system

Sales/Marketing

Worked with all levels of the corporate structure to identify and win a $100,000 competitive bid

Generated 22% revenue increase through development and implementation of an automated tool to identify highly funded laboratories and market trends

Successfully implemented monthly newsletter program to disseminate company information and build clientele

Operations

Slashed yearly instrument repair costs by over $35,000 and down-time by 30% through negotiated service contracts and Core Training Program

Negotiated 20% reduction in start-up costs

Accounting

Developed comprehensive collections procedure resulting in 60% recovery of lost funds

Created detailed analytical reports to ensure sales results, analyze costs, and measure all aspects of business performance

Work Experience

Business Development Manager 11/2010 – 7/2014

Always Best Care New Baltimore, MI

Helped create and build a small business start-up from conception. Successfully improved the lives of Senior Citizens throughout Macomb County by providing the best of In-Home care and personalized Assisted Living Placement. Duties include HR, Management, Operations, Sales, Accounting.

Keli Stephenson – Fields page 2

Work Experience (cont)

Account Manager 04/2010 – 11/2010

AES Chemunex Cranbury, NJ

Managed a portfolio of over 100 food manufacturing companies, generating $500,000 in capital equipment and consumables sales per year. Marketed existing products for a new purpose and to new markets to increase revenue over $100,000 in six months.

Account Manager II – Michigan Academics 01/2004 – 01/2010

Life Technologies Carlsbad, CA

Maintained and built a customer base of over 1500 Academic Laboratories, increasing revenue by over 15% per year for 5 years. Utilized strong product knowledge, customer relationships and solutions-based selling techniques to gain access to never-before penetrated facilities. Collaborated with Marketing and Senior Management to develop creative sales tools for gaining access to new markets.

Territory Manager 01/2001 – 01/2004

BD Biosciences Clontech Palo Alto, CA

Developed and expanded existing customer sales by over 10% yearly for 3 years by capitalizing on customer trends and new techniques. Planned a variety of successful events, from creative Trade Shows to Technical Training Seminars.

Sr. Grants/Contracts Administrator 01/2000 – 01/2001

Henry Ford Health System Detroit, MI

Utilized strong technical knowledge and interpersonal skills to increase collaboration between Physicians and Academic Investigators leading to enhanced funding opportunities. Resulted in $15 Million philanthropic donation to the program.

Sr. Research Technician 01/1995 – 01/2000

Henry Ford Health System Detroit, MI

Design and perform in-vivo/in-vitro experiments to determine the effects of various anesthetics on glucose transport, particularly in the brain. Presented results through written and verbal communication channels resulting in acquisition of $100,000 per year grant, as well as publication in peer-reviewed journal. Collaborated with other laboratories to enhance funding opportunities.

Research Assistant 01/1991 – 01/1995

Wayne State University Detroit, MI

Design and perform in-vitro experiments in molecular and cellular biology to determine the effects of various agents on hormone regulation. Mentored colleagues and students in proper protocol and instrumentation usage.

Education

MBA: Marketing 2000

Walsh College Troy, MI

M.S.: Management 1999

Walsh College Troy, MI

B.A.: Biology 1991

Oakland University Rochester Hills, MI

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