Medical Customer Service

Adrianne Collins

**** *. *** **** ***** 773-***-**** Memphis, Tennessee 38116 ******************@*****.***

STATEMENT OF SKILLS

Dependable and punctual self-starter with extensive experience caring for clients of all ages, Excellent customer service skills and professional demeanor

Set up successful child care business, caring for infants and children up to age 12

Supervisory and money handling experience

Skilled in resolving Activities of Daily Living and Quality of Care issues

Experienced in operating the front and back office of medical facilities

EDUCATIONAL BACKGROUND

2015-2016 Cardiac Tech Community Service Memphis, Tennessee

Certified EKG/Monitor Technician

Cardiovascular Telemetry

2012-Present American Public University Charles Town, West Virginia

Associate Degree

Public Health

2010-2011 College of Office Technology Chicago, Illinois

Registered Medical Assisting Diploma

Phlebotomy and basic laboratory procedures and collection

Administration of EKG and ECG examinations

Pharmacology and Medication administration

Insurance Billing / ICD-9 and CPT and Coding

Medical Terminology and Anatomy and Physiology

Microsoft Word, Access, Excel and PowerPoint

Medical Manager (Computerized Patient Database)

WORK EXPERIENCE

5/2016-11/2016 HealthSouth Rehabilitation. Memphis, Tennessee

Rehab Nursing Technician

Experienced in answering office phones, greeting patients, family members and customers, scheduling appointments, maintaining medical records, calling consults

Skilled in preparing exam room, taking and recording vitals and medical histories, documenting in the EMR, assisting with office procedures

Experienced resolving activities of daily living issues including bathing, dressing, toileting, and feeding

Worked 24-30 hours on a weekly basis

12/2013-5/2016 Methodist Healthcare Memphis, Tennessee

Certified Medical Assistant/ Certified EKG Monitor Technician

Experienced in answering office phones, greeting patients, family members and customers, scheduling appointments, filing and maintaining medical records, auditing charts, calling consults

Skilled in preparing exam room, taking and recording vitals and medical histories, documenting in the EMR, administering and interpreting EKG’s and Telemetry.

Skilled in resolving Activities of Daily Living and Quality of Care issues

Worked 36 hours on a weekly basis

3/2010-7/2012 Sinai Hospital Chicago, Illinois

Certified Medical Assistant

Experienced in answering office phones, greeting patients, scheduling appointments, filing and maintaining medical records, billing and coding, preparing correspondence, managing finances

Skilled in preparing exam room, taking and recording vitals and medical histories, documenting in the EMR, assisting with office procedures administering medications and injections, drawing blood, administering EKG's

Discussed prescriptions and nutrition with patients, processed refills request

Worked 40 hours on a weekly basis

2/2005-2/2010 Little Ladies Advanced Home Daycare Chicago, Illinois

Childcare Provider

Established and operate own home daycare for children ages 6 weeks-12 years

Responsible for all operations of home daycare including staff supervision, care of clients, office functions including accounting

Experienced resolving activities of daily living issues including bathing, dressing, toileting, and feeding

Plan, organize, and conduct activities appropriate to the needs and abilities of each client

Worked 60 hours on a weekly basis

4/2005-6/2008 Community Care Inc. Melrose Park, Illinois

Home Maker

Experienced in care and supervision of elderly patients ages 65-80

Skilled in resolving activities of daily living issues for assisted elderly clients, including feeding, dressing, toileting, bathing, and administering medications

Handled daily activities for clients including doctor appointment, medications, grocery shopping, and indoor and outdoor activities

Worked with people on all levels to answer questions and resolve problems

Worked 24 hours on a weekly basis

References are available upon request.

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