Manager Management

D i a n e C l a r k

248-***-**** ***** Elmwood Drive

***********@***.*** Shelby TWP, Michigan 48315

M a n a g e m e n t P r o f e s s i o n a l

Dedicated, Loyal, and Dependable Management Professional has 5+ years of experience providing excellent operations management in the telecommunications industry. Independent professional is innovative, self-reliant, and technically proficient in all aspects of management leadership. Continually strives to expand professional knowledge and responsibilities. Candidate effectively interacts with customers, executives, and peers, and excels in strategic planning, critical analysis, business development, training, and communications. Establishes rapport and confidence while building strong and long lasting relationships with a diverse group of individuals. Possesses exceptional planning, prioritizing and goal-setting skills to achieve optimal outcome to create, implement and document efficient methods of operations.

Strategic Planning & Follow-thru Proficient Social & Interpersonal Skills

Human Resources & Recruiting Team Management & Leadership

Adept in Organization & Multitasking Resourceful & Creative Problem Solver C a r e e r H i s t o r y

AT&T June 2010 - Present

Manager of Network U-verse (June 2014 – Present)

Manager of Network Installation and Repairs (Dec 2012 - June 2014) Manager of Network HI-CAP (June 2010 - Dec 2012)

Demonstrates strong, dynamic leadership effectively inspiring the cooperation and confidence of others, towards achievement of organizational goals and objectives; successfully lead a crew significantly increasing its rankings from number 239 to rank number 20 in the district.

Developed enduring positive working relationships and achieved the highest standard of excellence collaborating with various departments; increased efficiency and productivity, and ensured targeted business results and operational excellence.

Strived for maximum team performance, evaluating both team and market performance results, implementing any necessary changes and effectively coaching subordinates toward achievement of set objectives and goals; encouraged training of the personnel and sent employees to training classes.

Employed proactive management style ensuring operational proficiency and effectiveness regulating the activities of 12 to 21 employees.

Oversaw and regulated all staffing initiatives including hiring, training, preparing work schedules for employees and devising performance appraisals.

Exhibited strong competency in building organization-wide planning capabilities and developing long term strategic initiatives that will improve company performance and meet set goals. E d u c a t i o n & T e c h n i c a l S k i l l s

Transformation Series Classes, help with 2020 Transformation Evolution Capabilities Classes providing Communication Skills, Departmental Collaboration and Presentation Skills

Various Computer Abilities

A w a r d s

Service Excellence Award Multiple Military Awards References Gladly Provided Upon Request

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