William Cline

Professional Experience

First National Bank of Long Island - Glen Head, NY

IT Help Desk Technician / Web Administrator 2009 - Current

Diagnose, troubleshoot and resolve employee computer, printer and network related issues.

Redesigned and update the company’s intranet site with forms, documents and graphics.

Created and maintain automated processes to move and backup files received on a daily basis.

Developed a program for branches to be able to take customer photos with webcams.

Developed a method to upgrade over two hundred computers from Windows XP to Windows 7 using unattended install and a series of batch scripts.

Act as a lead to mentor and train new employees.

Coordinate with community agencies and businesses regarding donations of outdated hardware.

Work with administration to research, purchase and implement new software and patches.

Drafted company procedures that were implemented and utilized by the entire company.

Update and patch production teller and back office systems.

APN Corporation - New Hyde Park, NY

Web Designer and Developer 2007 - 2009

Created an e-commerce website from the ground up using ASP.NET.

Developed a web application in C# to allow personalization of products.

Prepared flyers for promotional items on a regular basis.

www.ribbonrolldirect.com

www.politcalcampaignpromotions.com

Technology Proficiencies

Certifications: CompTIA A+

Hardware: PCs, Laptops, Printers, Mobile Devices, Network Hardware

Software: Active Directory, MS Office (Word, Excel, Outlook, PowerPoint, Lync) Photoshop CS5, Dreamweaver CS5, VMWare vSphere, Automation Anywhere, Airwatch MDM, Fiserv Desktop, Fiserv Nautilus

Helpdesk Tools: Dell KACE

Languages: HTML, CSS, JavaScript, ASP.NET, C#, VBScript, Batch File Scripting

Databases: SQL Server, SQL Studio Management, Access Databases

Platforms: Windows 7, 8.1, 10, Mac OSX, iOS & Android

Education

Briarcliff College - Bethpage, NY July 2005 – August 2007

Major: Computer Information Technology

Degree Earned: Bachelor of Science

Chubb Institute - Westbury, NY January 2001 – August 2001

Major: Business Development and Web Programming

Earned: Certificate

New York Institute of Technology - Old Westbury, NY January 2000 – December 2000

Major: Computer Science

DeVry Institute, Long Island City, NY October 1998 – October 1999

Major: Computer Information Systems

References

Available upon request.

Additional Information

Permanently relocating to the Raleigh/Durham area in 2017.

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