Mark S. Baker

*** ****** **., **** ****, SC *****

803-***-**** (Cell); acx10e@r.postjobfree.com

Professional Profile

As a resourceful and skilled professional executive, I offer significant experience in Operational and Project Management. This involves planning, implementation, management, and integrated manufacturing services. Gained proficiency in the areas of Lean manufacturing and operations, Total Quality Management (TQM), Project Management (PM), strategic planning and directions, and value added services. Leverage valuable insights and keen analysis to drive organizational improvements through effective operations management by addressing operational issues, resolving performance bottlenecks, integrating teams, and implementing process modifications. I excel in building fruitful relationships, anticipating and capitalizing on market trends, identifying profit potential and creating value for the organization to maximize market share. A strategic thinker uniquely qualified in blending business expertise with interpersonal skills while interacting with the cross-functional teams, customers and stakeholders.

Major Accomplishments

Demonstrated excellence in operations management, TQM, and project management across the multi-media, medical device and pharmaceutical packaging industry

Leader in strategic planning and implementation resulting in maximum profitability and productivity through efficient operations, cost controls and utilization of resources resulting in increased revenue of 14% while reducing waste by 11% and overall costs of 7%

Primary leading role in organizational development, direction and asset procurement while handling the budgeting and P&L responsibility for two (2) manufacturing Divisions with 9 sub-departments each

Displayed outstanding success in building and maintaining relationships with key corporate executives and decision-makers, developing strategic alliances with other businesses, and building long and trusting relationships with customers

Contributed primary strategic inputs to strengthen company to lead in competitive markets while blending leadership skills with sound business practices to position company for long-term profitability

Specialized in Lean operations and manufacturing, TQM, PM, and 5S implementation and recommended system improvements in an FDA controlled environment

Successfully developed and led strategic initiatives for the implementation of two (2) start-up operations and divisions

Primary leader in facility and process improvements, including physical building and technical expansion.

Played a key role in e-commerce Supply Chain Management and business-to-business electronic data interchange (EDI).

Played a key role in establishing business-to-business and business-to-customer fulfillment.

Technical skills include a proficiency in MS Excel, Word, PowerPoint; Syteline, Symex

Career Summary

2016 – Present STEPHEN GOULD CORPORATION, CHARLOTTE, NC

Director of Operations

Specializing in Turnkey Packaging and Fulfillment Solutions

Responsible for overall packaging and fulfillment operations of two (2) separate facilities (one FDA certified) to achieve the agreed upon revenue and profitability levels.

Manage all aspects of varied sized scale projects that involve increasing performance and/or functionality of existing or new business processes.

Responsible for analyzing information and driving process change/improvement across all project initiatives.

Provide direction and leadership in project management, scheduling, production, customer service, graphics, quality assurance, budget, P&L, and purchasing of raw materials and equipment assets

Develop ongoing operating systems and procedures; applying a structured methodology and leading change management activities to meet the company objectives.

2013 – 2016 A-Z BUSINESS SOLUTIONS, ROCK HILL, SC

Vice President of Operations

Specialized in Operations and Project Management

Managed all aspects of varied sized scale projects that involve increasing performance and/or functionality of existing or new business processes.

Provided cross-vendor/partner coordination, communication, influence and negotiation.

Own key deliverables, facilitate meetings with participants, and develop/update project documentation throughout the life cycle.

Responsible for analyzing information, driving process/project documentation through the review cycles while incorporating stakeholder feedback, developing and operationalizing project routines and providing overall change support that is required for a successful implementation.

Responsible for analyzing present-state, developing alternative future-state approaches and business case for alternatives and ultimate solution.

Served as primary contact to senior parties and ensure that communication across the various stakeholder groups is accurate and consistent.

Defined and managed status reporting routines to ensure integration and consistency.

1995 – 2013

INTERNET SERVICES CORPORATION, FORT MILL, SC

Director of Operations of 2 Manufacturing Divisions

IMS (International Media Services): Manufactures multi-media products of CD and DVD optical discs

IPD (International Pharma Packaging & Distribution): Specialized in the Medical Device, VMS, OTC and Rx Pharmaceutical primary and secondary packaging, labeling and distribution of products

Responsible for overall operations for two divisions across diverse functional domains to achieve agreed revenue and profitability levels

Provided direction and leadership in project management, scheduling, production, customer service, graphics, quality assurance, budget, P&L, and purchasing of raw materials and equipment assets

Assisted owners in strategic planning and executed cost saving techniques and modifications to achieve substantial reduction in expenditures

Developed operating systems and procedures; applied a structured methodology and led change management activities to meet the company objectives

Identified and expanded business opportunities and drove the business to new market segments

Achievements

Earned recognition for playing a crucial role in designing

oan integrated high speed bottling line that operated at 180 bpm in the 28-650 cc sized bottle range

omanual hand-packaging lines and semi/or fully automated assembly lines through purchases of specialized equipment and conveyor lines

othe consolidation and relocation of two divisions in NC to one corporate location in SC, which resulted in maximizing the efficiency of the equipment and minimizing the downtime

Successfully drove initiatives in business development and expansion

oTransformed an existing manufacturing division into an FDA registered and cGMP regulated packager of home healthcare and pharmaceutical products

oContributed in designing and writing SOPs, training and auditing the documents for operations on the Quality System Regulation (QSR) manual compliant with 21 CFR Parts 210, 211 and 820

Provided strategic direction for various operational areas to achieve higher operational efficiency

oHandled daily operations of 2 corporate manufacturing divisions with multiple departments

oOversaw operational budgets for two divisions with 10 individual departments each – focused on increasing revenue stream by a minimum 10% over annual budget while cutting projected labor and operational costs by more than 5%+

oManaged a permanent staff of 54 and a flexible temporary staff of up to 100 employees –recruitment, on job training and performance evaluations

1991 – 1995

CPU, ARDEN, NC

Production Manager

Specialized in the manufacture and distribution of multi-media products of Audio Cassettes, Video Cassettes, and CD/DVD optical discs

Education and Training

Bachelor of Science in Business Management, Ambassador College

Course in Bullet Proof Management, CrestCom

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