Gloria I Rivas

**** ** ***** **.

Cutler Bay, FL 33189

Phone: 305-***-****

Email:acx0vr@r.postjobfree.com

Career Objective:

- Seeking a position that will benefit from my customer service experience,

- Positive interaction skills where my 4 years’ experience can improve the customer

Satisfaction.

- That recognizes hard work and enthusiasm as key to excellent job performance.

-Seeking for news experiences and challenging environment to achieve my goals

SUMMARY SKILLS;

- Greeting, and guide customers friendly and professional manner.

- Flexible for all shifts

- Ability to use multi-lines, phone system, fax machine, printers, copier, scanner to customer process.

- Positive attitude and good to attending details.

- Adaptability and ability to work under pressure.

- Ability to process customer orders, refunds, and changes.

- Fluent English and Spanish.

-Handling to resolve customer complaints accordance with company guidelines and policies.

- Great and strong communication skills.

WORK EXPERIENCES;

FICHOSA EXPRESS MIAMI

CUSTOMER SERVICES / FRONT DESK

Miami, FL

March 2007 to Nov 2009

. Handling changes in policies or renewals.

. Handling multi-lines.

. Maintaining customer records by adapting account information.

. Entering customer transactions into computers in order to record transactions and issue

Computer generated receipts.

. Answering phone calls, and providing resolutions to customer complaints.

. Faxing, printing, and scanning customer documents.

ACHIMEDES USA

Customer Service / Front desk

Abril -2010- July -2013

•Greeting walk-in customers, addressing their needs.

•Answering phones calls, providing details of types purchases of kitchen cabinets and general furniture.

. Completing forms in accordance with company procedures.

. Proving record and verifying balances.

. Receiving delivering, and customer process of all costumers

. Suggesting information about other products and services.

. Opening customer accounts by recording account information.

. Handling phones calls, faxing’s, and scanning’s documents.

AMERICARIBE LLC

CUSTOMER SERVICE MANAGEMENT

March 2014 - July 2016

. Addressing a customer’s inquiry, the representatives may attempt to showing the condos for sales.

. Ensuring to attend all costumer calls.

. Scheduling and confirming appointment for customers.

•Suggesting information about sales and other services.

•Providing records of maintaining positive customer feedback by proper and handling all transactions in

keeping with established procedure.

. Receiving and answering faxing’s, and scanning documents.

. Processing new client account.

. Filling documents and other paper work.

. Greet and guide customers in a friendly and professional manner.

EDUCATION:

Bethel Senior High School.

GED

Miami Dade College.

Reference:

Carlos Ginoris 305-***-****

Luis Irias 561-***-****

Daily Ginoris 305-***-****

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