CX Implementation Specialist

Roshan Roberts

IND:+91-887*-***-*** U.A.E: +971-**-******* acx0v7@r.postjobfree.com

Profile

Energetic oracle sales cloud functional Consultant who has a track record of working effectively with customers, a Self-motivated employee who can cooperate with diverse professionals providing effective networking skills to deal with customers, Out of the box thinking with the ability to communicate effectively to clarify complex data and sensitive info. Professional skills

Core Skills

1. A planner and a strategist

2. Superb presentation skills

3. Can cooperate with diverse professionals

4. Effective networking skills to deal with customers 5. Creative and critical thinking abilities

6. Knowledge about latest trends in order to formulate strategies. Technical/Functional Skills

1. Completed three implementation of Oracle Sales Cloud. 2. Understand key concepts/modules like Account Management, Contact Management, Lead Management, Campaign Management, Opportunity Management etc. 3. Expertise in Job Roles and Duty for Data security and access privilege as well as OIM 4. Experience in Application Extension/configuration e.g. create/modify Fields, Triggers, Object Workflows and Global Function etc.

5. Strong knowledge in Data migration from Other CRM product to Oracle Sales Cloud. 6. Minimum knowledge of Groovy scripting.

7. Critically analyze issue and implement solution or provide a workaround. Projects

Union Motors L.L.C – M.A.N Investments (U.A.E, Dubai) Automotive Distribution and spare parts management On-Site Implementation of Oracle Sales Cloud Solution R10 Upgrade from R10 to R11 support

TAWASUL (Kuwait)

Tele – Communication and networking

On-Site Implementation of Oracle Sales Cloud solution R10

Upgrade from R10 to R11 support and customizations NAFFCO – Firefighting and Protection Specialist (U.A.E, Dubai)

National fire fighting and Protection equipmet

On-Site Implementation of Oracle sales cloud Solution R10

Upgrade from R10 to R11 support and customizations DAFZA – Dubai Free zone Airport Authority (U.A.E, Dubai)

On-Site Implementation of Oracle sales cloud Solution R11(On-Going Project) Support Level Projects

TTW Travel and tourism (Pune)

MAG Property Development (Dubai)

Educational credentials

Bharathiar University Bachelor of Science in Mass Media

(B.Sc. Mass Media) June 2014

Indian School Bahrain Higher Secondary School

Ashram Secondary School Secondary School

Experience

iApps Consulting April 2015 – Present

Chennai, Tamil Nadu

CRM Functional Knowledge/Experience in business configurations,

On-Site experience with client to understand and determine the business and functional requirements of the organization

Assist in re-engineering business and system process around Sales, marketing and Management roles.

Performed Configuration and customization of the Oracle Sales Cloud Platform Implementing R 11

Participation of Development, Testing, Training and documentation

Facilitate effective change management programs with the client organization.

Participation in sales cycle as needed (Solution definition, Pre-sales, Demos and Project Planning)

Production of tangible deliverables (Requirements specification, Design deliverables, Status reports, project plan.)

Minimum experience in Oracle Eloqua and Oracle Social Relationship Management.

Undergone training in Responsys campaign management. Skills

Front end customizations

Application and page level

customization

APM Customization

OIM (User and Role creation)

Sales Teams, Territories and

Organization creation

Application setup and maintenance

navigation.

File based import and Export of both

Standard and custom objects

Contract Management

Sales Forecast and Pipeline

Management.

BI Report and analysis

development

Development of Training Materials

Mobile and Outlook integration

Sales Quotes and Leads

Sales Territories

Recent Awards

Promotion from Associate Consultant to Consultant (CX implementation Specialist) 2016

Language

1. English – Excellent

2. Tamil – Intermediate

3. Hindi – Intermediate

Hobbies & interests

Enjoy listening to music and playing the guitar.

Browsing and socializing with new people.

Contact this candidate