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Customer Service Manager

Location:
Lititz, PA, 17543
Posted:
December 26, 2016

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Resume:

Emily Eshleman

*** **** *** ******

Lititz, Pa **543

acx0uo@r.postjobfree.com

717-***-****

Education

Bloomsburg University of Pennsylvania, Bloomsburg, PA

Bachelor of Liberal Arts; Class of 2016

Psychology Major

Sociology Minor

Family, Children, & Youth Concentration

Professional Experience

Therapeutic Staff Support, New Story, Throop, Pa; May 2016- December 2016

Supervisor: Kelly McLaughlin 570-***-****)

Provided behavior interventions in the home, community, and/or school settings

Documented treatment data/results

Reported effectiveness of treatment protocols and treatment difficulties

Adhered to client schedule and delivered appropriate authorized units of service prescribed

Collaborated with coworkers, parents, and supervisors to improve interventions

Front End Assistant, Costco Wholesale, Lancaster, PA; June 2012- July 2016

Supervisor: Andrea Curran 717-***-****)

Aided multiple departments including photo center, food court, and front end

Maintained a tidy sales floor

Provided excellent customer service

Answered members’ questions or concerns

Solved problems to the best of my ability when an issue was brought to me by a customer

Shift Manager, Saladworks, Lititz, PA; October 2010- May 2012

Supervised employees throughout shift

Created meals to specific customer instruction

Corrected any inappropriate behavior from employees

Tidied restaurant throughout shift

Stocked front of house with fresh ingredients when necessary

Rectified any issues customers may have had with their meals

Intern, Bloomsburg School District, Bloomsburg, Pa; Spring 2016

Supervisor: Cheri Balmer 570-***-****)

Observed duties of the School Psychologist including; education evaluations, student observations, IEP meetings, etc.

Observed students in class to look for behavioral problems

Provided assistance to faculty during PSSA’s

Attended conference at Misericordia on Auditory Processing Disorder and Auditory Challenges in Children

Societies and Special Interests

Bloomsburg University Women’s Rugby Club (President 2014)

Warwick Elementary Basketball Camp (Volunteer 2010)

Columbia County Women’s Center (Volunteer 2014-2016)



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