Customer Service Manager
Resume:
Emily Eshleman
Lititz, Pa **543
*******@*****.***
Education
Bloomsburg University of Pennsylvania, Bloomsburg, PA
Bachelor of Liberal Arts; Class of 2016
Psychology Major
Sociology Minor
Family, Children, & Youth Concentration
Professional Experience
Therapeutic Staff Support, New Story, Throop, Pa; May 2016- December 2016
Supervisor: Kelly McLaughlin 570-***-****)
Provided behavior interventions in the home, community, and/or school settings
Documented treatment data/results
Reported effectiveness of treatment protocols and treatment difficulties
Adhered to client schedule and delivered appropriate authorized units of service prescribed
Collaborated with coworkers, parents, and supervisors to improve interventions
Front End Assistant, Costco Wholesale, Lancaster, PA; June 2012- July 2016
Supervisor: Andrea Curran 717-***-****)
Aided multiple departments including photo center, food court, and front end
Maintained a tidy sales floor
Provided excellent customer service
Answered members’ questions or concerns
Solved problems to the best of my ability when an issue was brought to me by a customer
Shift Manager, Saladworks, Lititz, PA; October 2010- May 2012
Supervised employees throughout shift
Created meals to specific customer instruction
Corrected any inappropriate behavior from employees
Tidied restaurant throughout shift
Stocked front of house with fresh ingredients when necessary
Rectified any issues customers may have had with their meals
Intern, Bloomsburg School District, Bloomsburg, Pa; Spring 2016
Supervisor: Cheri Balmer 570-***-****)
Observed duties of the School Psychologist including; education evaluations, student observations, IEP meetings, etc.
Observed students in class to look for behavioral problems
Provided assistance to faculty during PSSA’s
Attended conference at Misericordia on Auditory Processing Disorder and Auditory Challenges in Children
Societies and Special Interests
Bloomsburg University Women’s Rugby Club (President 2014)
Warwick Elementary Basketball Camp (Volunteer 2010)
Columbia County Women’s Center (Volunteer 2014-2016)
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