Customer Service Professional Experience

Lettie Timms

**** ******* **, ******, **. ***** – **.*******@*****.*** – 469-***-****

Career Objective

To grow with a company that will utilize my skills to the fullest. Diligent, detailed-oriented with excellent customer service skills. Knowledgeable of office functions. Excels at multitasking in a fast pace environment. Superior telephone skills with proficiency in MS Word, Excel, and Outlook.

Professional Experience

Pinnacle Resources, Richardson, TX. April 7, 2014 – May 22, 2015 (Contractor for AT&T)

Provided excellent customer service. Troubleshoot U-verse services. Schedule appointments for field techs. Reset network passwords. Upsell current customers. Update account information. Applebee’s Restaurant, Dallas, Tx W aitress/ Host/ Bartender - Jan. 05, 2009 – Feb. 20, 2014

Perform Great customer service. Made sure every guest left happy and wanting to return. Great sales ability. I was responsible for leadership abilities, making drinks at the bar, running food for co-workers for their guest along withmine, and taking orders for on-the-go costumers. I also trained new comers; able to act as liaison between different personality types; comfortable and effective communicating with both superiors and staff. Very organized; used time and resource effectively

Ageis Communications Las Colinas, Tx, I nbound/Outbound Calls - Mar 03, 2008 – Nov 17, 2008

Answered calls in a timely manner. I was able to present facts clearly while educating the customers. Answered questions for members concerning their Insurance coverage. Assisted members with billing and account information.

Skills

Lettie Timms

2626 Salerno Dr, Dallas, TX. 75224 – **.*******@*****.*** – 469-***-**** Dependable, Dedicated, Hard Worker, Excellent Phone etiquette Reference Available Upon Request.