Federal or Commercial IT APP SW
Resume:
DAWN OLIVIA MACLEOD
**** ******** ****, **********, ******** 22307
********@*****.***
FEDERAL CONTRACTOR (SENIOR ANALYST PROJECT MANAGER/LEAD)
QUALIFICATIONS PROFILE
Multifaceted, solutions-oriented, and analytical professional, with more than 20 years of experience in project management; testing and debugging; user interface design; as well as requirements gathering. Armed with 10 years of federal government experience in the areas of system and data analysis, application testing, custom design, and integration planning, execution, and documentation.
Additional qualifications include:
- Successful in establishing feasible project plans and strategies to achieve goals and objectives within time and budget constraints
- Demonstrate expertise in the federal IT business culture and project-related requirements
- Expert in managing projects from different portfolios to be deployed in a particular release calendar
- Knowledgeable of the passenger systems, cargo, biometrics, case management, logistics, border and law enforcement, mission tracking, operations, reporting, sales and marketing; accounting; billing; inventory; and other business processes
- Security Clearance granted for CBP (DHS) and DLA (DOD).
PROFESSIONAL EXPERIENCE
DAWNOMAC CONSULTING LLC, ALEXANDRIA, VA
Managing Partner Apr 2016-Present
> Perform freelance work and working on business development environment
> Assist teams with requests for quotation (RFQs) as well as with business and technical consulting
Career Highlight:
- Served as an instrumental part of the winning team for 2017 Department of Defense Contract Award
DEPARTMENT OF DEFENSE, ALEXANDRIA, VA
Senior Systems Analyst, Defense Logistics Agency Apr 2015–Apr 2016
> Analyzed existing SAP systems; conducted reverse engineering; and prepared over 20 functional specs (FRD) to a Gold Standard for government auditing
> Assessed the ABAP code, programs, interfaces, and tables to extract logic
> Developed process flows for existing objects in SAP, Business Objects, and Middleware
> Formulated several test cases and plans to upgrade project and perform testing
> Reviewed of trouble tickets and RFCs in the current system
> Assumed full responsibility for the documentation and tickets in Remedy and Rational (Work Bench)
Career Highlight:
- Created over 20 Functional Requirements Documents along with process engineering flow diagrams for GAO audit deadline
- Facilitated the professional training of various consultants on federal documentation, SAP engineering, system architecture, and process flow creation
DEPARTMENT OF HOMELAND SECURITY, NEWINGTON, VA
IT Specialist, US Customs and Border Protection Aug 2010–Apr 2015
> Served as the government lead on interfaces for modernization with various programs offices and agencies
> Offered efficient solutions and metrics to executive directors throughout Customs and Border Protection (CBP)
> Developed user interface (UI) through visualization tools, such as iRise and Justinmind
> Conducted requirements gathering sessions with internal CBP programs and external agencies
> Completed Systems Engineering Life Cycle (SELC) documentation and presentations to program level review boards and executive level management boards
> Traveled extensively to support the CBP operations with post implementations during modernization efforts
> Collaborated with the technical teams in working on all development phases, such as SAT, QAX, and UAT
> Conducted presentation to the Engineering Review Board (ERB) and Change Control Board (CCB) on several occasions as well as Executive Board meetings regarding ongoing efforts and status of modernization
> Spearheaded the execution of proof of concept efforts for modernization and related testing
> Earned selection to join the Spider Team for technical collaboration and innovation between teams
Career Highlight:
- Received awards for leading the internal and external interface effort for TECS modernization.
DEPARTMENT OF HOMELAND SECURITY, FALLS CHURCH, VA
Senior Analyst, US Customs and Border Protection Jun 2007–Aug 2010
> Used SELC and systems development life cycle (SDLC) methodologies in completing all modernizations and improvements
> Developed UML diagrams, use cases, database modeling, wireframes, preliminary UI, as well as functional and technical requirements documents in accordance with CBP/Department of Homeland Security (DHS) SELC methodology standards for life cycle deployment
> Identified requirements and troubleshooting business procedures, in collaboration with the CBP Office of Information and Technology (OIT); Office of Border Protection (OBP), Office of Field Operations (OFO), and Office of Air and Marine (OAM), and CBP Headquarters
> Exhibited detailed understanding of legacy business rules and processes as well as various CBP areas and outside related agencies, including case management and aviation
> Conducted ERP modernizations, improvement, conversions, and interfaces to government systems through development of data mapping, business flows, screen designs, and data models
Career Highlight:
- Served as the Senior Analyst on an award winning commissioner level software application.
DEPARTMENT OF HOMELAND SECURITY, ALEXANDRIA, VA
SAP Functional Consultant, US Customs and Border Protection–ACE/Cargo Project Mar 2006–May 2007
> Generated functional specifications and custom solutions for the quota area of entry summary processing for ACE through the use and configuration of SAP CRM as well as sales and distribution modules
> Maintained close coordination with the CBP OIT and CBP headquarters in determining requirements and resolving business processes to identify the best fit in SAP
> Exemplified proficiency in legacy business rules and processes as well as with various CBP areas and outside related agencies, such as United States Department of Agriculture (USDA) and Department of Commerce
> Analyzed and decomposed legacy data business processes in ACS for more than 90 programs along with related testing
> Configured SAP Master Data and Transactional pieces to ensure compliance with business models
Career Highlight:
- Earned selection to join the Tiger Team in conducting multi-modal modernization efforts for Rail, Sea, Truck, and Air
EARLIER CAREER
BAYER INC., INDIANOLA, PA
SAP R/3/CRM Technical Trainer
SAP CRM CS Specialist–Northeast Territory
ROHM & HAAS CO., PHILADELPHIA, PA
SAP Customer Interface Specialist III
SAP Logistics & Freight Payables Analyst
JANNEY, MONTGOMERY, AND SCOTT LLP, PHILADELPHIA, PA
Business Applications Trainer
XYAN.COM, HORSHAM, PA
Account Executive
KINKO’S CORPORATE, PHILADELPHIA, PA
Corporate Account Manager
CLICKS.COM, WASHINGTON, DC PITTSBURGH, PA
Consultant Project Manager Marketing Manager
EDUCATION
Bachelor’s Degree in Legal Studies and Administration of Justice and Business (Dual Major)
UNIVERSITY OF PITTSBURGH, PITTSBURGH, PA
PROFESSIONAL DEVELOPMENT
Certifications:
SAP CRM Sales and Distribution
Training:
Agile (Scrum Master) Project Management Professional (PMP) iRISE
Just in Mind SAP Dimensions Rational Suite Myers Briggs (ENTP)
Consultative Selling SPIN Selling Presentations Project Management Supervision
TECHNICAL ACUMEN
Operating Systems: Windows, UNIX, MAC OS
Applications/Software: Microsoft Office Suite Visio SharePoint PCPro PageMaker Lotus Notes ACT WordPerfect Sheppard
Database: Microsoft Access Oracle Oracle/TOAD
Industry Application Software: PeopleSoft JD Edwards Crystal Reports Panagon OASIS Westlaw LexisNexis SAP R/2 & R/3 & Web (CRM, SD, MM, PP, FI, CO, SRM) Team Foundation Server; E3; JIRA;HP Quality and ALM Business Objects PRISM SHAWARE PRMS OPIM iRISE Rational Suite ACE ACS Document Management Software Transportation Manager and Optimizer BPETS COSS SIR AMDAR SEACATS Erwin Dimensions RM/CM
RTM Ascendant Rational
Design and Layout Software: Adobe - Publisher, Photoshop, and Illustrator 4D CorelDraw QuarkXPress Dreamweaver
Platforms: AS/400 GSI GUI
Custom Software Applications: Java .Net Cold Fusion ABAP COBOL
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