Customer Service Medical Billing
Resume:
Justina Britton, CBCS
*********@*****.***
CAREER FOCUS
A hands-on resourceful and detail-oriented professional seeking a challenging position with a well established company. With over 15 years of Administrative Assistance in the Healthcare industry. Ready to use my current skills and gain further experience while enhancing the company’s productivity and reputation.
SUMMARY OF SKILLS
Medical Billing and Coding HR Benefits Management Microsoft Office Suite
Kronos Time Capture Mechanics of Insurance PeopleSoft HRMS
Critical Thinking Skills Payroll Problem Solving
Policy Implementation Employee Orientation HIPAA compliant
ACCOMPLISHMENTS
8/15 – 4/16 Church Services Houston, Texas
Customer Service Representative
Schedule services for new and existing customers with follow up calls to ensure satisfaction of service
Detailed and thorough information given to customers of the product, duties performed, and operational procedures
High Customer Service contact, receiving inbound calls as well as making outbound calls
Ensuring that customers calls are handled with accuracy, courtesy, and professionalism
4/15 – 8/15 Memorial Hermann Hospital Houston, TX
Patient Access Representative
Enter demographic information of patients presenting for Emergency care, with a high degree of accuracy
Communicate in a professional manner with Physician, Nurses, as well as Patients
Adhere to HIPAA standards when working with patient's personal health information (PHI)
Verification of demographics to ensure accuracy
Verify insurance, and make sure guarantor information is up-to-date
Inform patient of their payment responsibility for the services rendered
Collection of payments for services rendered in the Emergency department
12/14 – 4/15 Patient Account Services, LLC Houston, TX
Patient Account Representative
Handle Inbound and Outbound calls and direct caller to the appropriate department
Document accounts in a brief and concise manner, indicating resolution and processing payment on past due accounts
Provide information requested of various departments, such as Insurance filing
Process payments for customers using the software installed per Company, i.e. Chase
8/10 – 10/13 Certified Recovery Systems, Inc Houston, TX
Administrative Assistant hi
Handle Inbound and Outbound calls, retrieve voice messages daily, follow-up on faxes. scan documents
File new accounts daily. Run service reports on a daily basis to provide Management with progress
Scan new accounts to designated database for collections (CUBS)
Assist customers paying on account balances assigned to collection
6/07 – 07/10 Industrial Security Services Co. Houston, TX
Security Officer-Valero Refinery
Monitor employees reporting to work, and at the end of shift. Scan employees belongings to ensure banned items are not smuggled into the refinery
Make sure that employee parking lot is safe at all times
Inspect employees for unwanted facial hair in order to fit the hazmat mask in case of disaster/emergency
5/91 – 9/05 University of Texas Medical Branch Galveston, TX
Sr. Administrative Secretary
Collaborate with Director and Education Coordinator on daily activities and maintain their calendars
Serve as direct assistant to the Assistant Director, Administrative Associate, Education and Logistic Managers
Various Human Resources duties. Post positions, process payroll, monitor vacation and sick time accruals
Schedule meetings, reserve venue’s, prepare minutes, agendas as well as assure equipment needed for the presentation is in good working condition
Prepare travel arrangements and reimbursements once the travel is complete
Order patient and office supplies. Liaison with other department’s as well as vendors
EDUCATION 11/13 – 2/15 Fortis College, Houston, TX Medical Billing and Coding
CERTIFICATION 2/13/2015 Billing and Coding Specialist, CBCS
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