Customer Service Data Entry

MICHELE BECK

*** ******* ***.

Piscataway, NJ ***54

Home: 732-***-****

Cell: 732-***-****

*******@***.***

SUMMARY OF QUALIFICATIONS

** ***** ** ********** ** office assistance and customer service

Excellent verbal and written communication skills and professional conduct

Ability to handle/solve customer concerns

Pleasant, friendly style

EMPLOYMENT HISTORY

February 1994 – December 2006

Irvington Floors, Edison, NJ

Customer Service Representative (1998-2006)

Primary contact for all customers after sale, including scheduling installs and resolving complaints. Data entry for new inventory, new orders, replacements and repairs. Customer invoicing. Resolution of any customer problem from beginning to end. Trained all new personnel on office responsibilities including data entry, work orders, and ordering of materials.

Office Assistant (1994-1998)

Provided assistance to sales staff including data entry, writing work orders for installers, and ordering materials from carpet and flooring mills. Arranged for all cuts in inventory in accordance with orders. Spoke with builders regarding their needs. Scheduled up to 30 workers for customer repairs and followed up with customer to ensure satisfaction.

July 1991 – January 1994

Forest Windows, Ridgewood, NY

Office Assistant

Handled all office duties at this small, 2-person business including processing all sales and purchase orders, preparing and sending all customer invoicing, paying all bills, and basic customer service.

SKILLS

Proficient with all office machines and most email programs and the Internet. Aptitude for learning new computer programs.

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