Customer Support Executive and System Analyst / IT Support

Muhammad Usama

H#B-***, Sec **/A, Zaman Town,Korangi#04 (M): +92-323*******

Karachi, Pakistan Email:****************@*******.*** KEY COMPETENCIES

Provides Level-1 and above Technical Support Transition / Vendor Management

Technical oversight in various Technologies Team player and Team Lead

Plan and manage maintenance of new technologies Monitoring and Preventive Maintenance in System

Assessing and recommending advances in Networks

CAREER PROGRESSION

IBEX GLOBAL (Feb 2014 to Dec 2016)

Designation: CS Executive :

Responsible for management of IBEX GLOBAL offshore call center. Selected as a part of CS Executive to support Day to Day Customer Services Operations.

Roles and Responsibilities:

Responsible for A-bay support for new batches in call center.

Work as back-up supervision and complete all management requirements.

Support all team members as a role of Team Lead.

Also support IT Help-desk In network related issues, technical support and end-user support. EDUCATION

GRADUATE (B.COM) [K.U]

HSC (Pre-Engineering) [SM Science College Karachi]

SSC(Computer Science)[The Scholar’s Academy]

ACCP-Pro (Cont [Aptech Computer Education SFC] INSTITUTE COURSES & PROJECTS

CPISM:

Completed project of implementation of HTML5,CSS on Dreamweaver. DISM:

Completed project of implementation of JAVA App with MS SQL Server 2012 on NetBeans IDE. HDSE I:

Completed project of implementation of Windows Store App on MS Visual Studio 2013.

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