Customer Service Sales
Resume:
Joy Zhu
Coquitlam, BC, V*E 3A2
******@*******.***
OBJECTIVE:
Administrative Assistant
SUMMARY OF QUALIFICATIONS
Over one and half years of sales and customer service experience
Hands-on knowledge about product/service promotion sales
Results-oriented; always strive to meet goals setting
Ability to develop and maintain rapport with customers
Easy to get along with; a team player
Fluent in English and Mandarin
RELATED EXPERIENCE
Current Stylist
Club Monaco, Burnaby, BC
Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and
Apply Point of Sale knowledge to process needed transactions
Handle multiple customers at fitting rooms by following all policies and procedures
2015 -2016 Client Advisor
Royal Bank of Canada, Coquitlam, BC
Greeted customers, solved problems and spotted sales opportunities
Served customers in person to discuss financial or account-related issues
Provided advice to customers and found solutions that meet their individual needs
Understood each person’s unique customer service style and encouraged our representatives to bring their best to the counter
2014-2015 Financial Security Advisor
Freedom 55 Financial, Burnaby, BC
Met with clients in person to discuss their financial goals
Educated clients and answered questions about investment options and potential risks
Provided professional financial advice to clients including economic trends, regulatory changes, and the client’s comfort with risky decisions to close a deal
EDUCATION:
2014 Financial Accounting & Computerized Accounting, BCIT, Burnaby, BC
2013 Honours Bachelor of Commerce, Finance, University of Ottawa, Ottawa, ON
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate