Dorothy Arnold

Phone 706-***-**** E-mail acx0g4@r.postjobfree.com

Summary of Skills & Abilities

Unmatched Integrity ~ Dedicated & Results Focused ~ Self-Motivated ~ Strong Communication Skills ~ Subject Matter Expert in Physical and Electronic Medical Record Systems ~ Experienced Outpatient Coder ~ Procedural Writing Skills ~ Cross Organizational Collaboration and Teamwork ~ Project Management Skills with Ability to Multi-Task and Prioritize Accordingly ~ High Level Decision Making ~ Sound Critical Thinking & Problem Solving Skills ~ Special Talent for Handling Irate and Angry Customers ~ Capable of Working Under Pressure & Meeting Deadlines as Scheduled with Quality in Work ~ Knowledge in HIPAA and JCAHO Standards ~ Knowledgeable in Medical Terminology ~ Proficient in Using Microsoft Office: Word, Outlook, Excel and PowerPoint ~ Skilled using MechTech 6.0, Artiva Accounts Receivable Management Software, Athena Health Software, Soarian Financial Software, Citrix Application Server, Document Imaging Software & Prepping and Scanning Medical Records

PROFESSIONAL EXPERIENCE

Parallon Business Solutions, US – Orange Park, Flordia

Remote Facility - Medical Coder I 2014 – 2016

oAssigns codes for patient types Emergency room (ED), Recurring(RCR) excluding Wound Care and Clinical (CLI) records, using ICD-10-CM and/or HCPCS/CPT.

oWhere applicable, assigns the ED E/M levels, and enters charges for ED, OB, ED and /or observation (OBV) infusions and/or injections.

oAssigns procedure categories and modifiers

oMaintains or exceeds established productivity standards

oMaintains or exceeds established coding accuracy

oReviews all official data quality standards, coding guidelines, Company policies and procedures, and clinical/medical resources to assure coding knowledge and skills remain current

oMeets all educational requirements as stated in current Company and HCS policies

oUtilizes the complete medical record documentation in code assignment

oFollows all applicable coding guidance in assigning and sequencing codes

Columbus Regional Healthcare, Columbus GA

ROI/HIM Compliance Manager 2012 – 2013

oManaged the release of medical information to outside agencies and the public; ensured departmental compliance with guidelines and procedures for release of medical information

oAnswered inquiries, provided information and resolved complaints from the public & other agencies

oExercised sound independent judgment, interpreted policies, rules and procedures

oManaged employees and provides guidance in the release of medical processes.

oProvided oversight and guidance to employees for the release of medical information and ensured compliance with HIPAA statues and regulations

oEnsured processing of medical record request prior to required deadlines

oMonitored daily workflow and productivity of employees relative to standards set

oConducted training and orientation for new employees on issues pertaining to medical records laws and regulations, County policies and procedures, and the medical records indexing system

oResolved customer service complaints

oCompleted employee performance evaluations

Columbus Regional Healthcare, Columbus GA

Outpatient Coding Supervisor 2010 - 2012

oAudited and reviewed outpatient accounts for accuracy of clinical coding

oEnsured outpatient accounts were coded and finalized within a 4-day billing hold

oAssisted with the development and implementation of policies and procedures relating to the management, retention, and storage of medical records; updated policies as necessary

oSupervised and coordinated employees’ daily workflow; evaluated employee performance, time and attendance, training, and discipline

oCoordinates continuing education for employees

oEvaluated, developed and implemented departmental goals, objectives, and departmental policies & procedures

oAnalyzed problems, evaluated alternatives, and sought sound conclusions daily

Columbus Regional Healthcare, Columbus GA

Operations Supervisor 2002- 2010

oMonitored and distributed workload to HIM Specialist I

oCreated monthly schedule for imaging area staff and managed request and changes to employee availability

oAssigned and monitored employee workloads

oAcquainted and trained new employees on preparing, scanning, and indexing documents using low-speed and high-speed scanning technology

oFamiliarized and trained imaging system users on locating and retrieving medical record files

oCoached employees for performance and behavioral issues

oInterviewed applicants and administered departmental orientation for new hires

Columbus Regional Healthcare, Columbus GA

Medical Records Specialist I 1992- 2002

oAccurately analyzed inpatient and outpatient medical records

oAssigned deficiencies to physicians for incomplete patient records

oCompiled letters for physician suspension

oAssisted with completion of Death Certificates

Columbus Regional Healthcare, Columbus GA

E.R. File Clerk 1990- 1992

oAs part of the Emergency Services Dept. staff, I assembled charts, collected all required forms & diagnostic reports and maintained patient medical records

oFiled records in designated areas according to appropriate alphabetic and numeric filing system

oLocated, signed-out and delivered medical records requested by various internal departments

Cigna Health Insurance, Macon GA

Medical Insurance Claims Specialist 1989- 1990

oProcessed medical claims

oReviewed medical justification for payment of claims

oEnsured claims were processed in accordance with internal policies and procedures

oRouted complex claims to the appropriate area for additional processing

ADDITIONAL EXPERIENCE

Part-Time, Medical Records Clerk • Healthport (2014)

Part-Time, Customer Support Representative • AppleOne Employment Services – WellPoint (2014)

Part-Time, Customer Service Representative • Sears Department Store (1990)

EDUCATION / HONORS

Associate Degree in Health Information Technology • DeVry University Online, Naperville, IL (2010)

General Secretarial Certification • Meadows Junior College, Columbus, GA (1978)

HONORS

Deans’ List (3.5), Winter 2009 & Summer 2010 terms

CERTIFICATIONS & TRAININGS

Certified Coding Associate (CCA) – Current

Parallon ICD-10-CM Coder Training Program – Completed (2015)

PROFESSIONAL AFFILIATIONS

American Health Information Management Association – Member (2008)

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