Tai H. Sullivan

A+, Network +

**** ***** ****** ***. #***

Woodland Hills, CA 91364

H: 610-***-**** M: 610-***-****

HYPERLINK "mailto:acx07j@r.postjobfree.com" acx07j@r.postjobfree.com

Summary

Innovative Help Desk and Desktop Support professional with 7 years of IT experience. Proficient in installing, configuring, troubleshooting and supporting large-scale network hardware/software. Theoretically streamlined business processes through creative use of technology.

Areas of Expertise

Large Volume Call Center Support

MS Win 2000, XP, Vista/Office Suite

Hardware/Software Fault Isolation

Preventative Maintenance Routines

Handling Escalation Processes

Experience

National Elevator Industry Benefit Plans

2003-2009

Help Desk and Desktop Support

Assemble and install a wide array of computer systems, servers, workstations and peripheral hardware

Provide comprehensive system support, configuration, maintenance, and training for clients

Support Avaya Enterprise telephony and call center technology

Maintain wireless network and devices

Monitor the Help Desk administrative and end user procedures for effectiveness

Support Track-IT call ticketing system

Sustain Legato Networker backup and recovery suite

Firewall - Check Point & Websense maintenance

Telecommunications support – Definity G3, CMS, eCas, Audix, ASA

Chosen to assist in the development of company’s first disaster recovery plan

Provide infrastructure management including cabling, switching, routing, patch panel & backbone

CommNet International

2002-2003

Help Desk Support

Provide diverse hardware, software & network technical support for growing client base

Troubleshoot & resolve hardware, software & network troubles remotely

Work directly with senior systems engineer with technical projects & support contracts

Provide guidelines for troubleshooting procedures & documentation

Contribute in mass software/hardware rollout

National Elevator Industry Benefit Plans

1997-2002

Lead Microfilm Analyst

Maintain and troubleshoot printers, copiers and fax machines

Troubleshoot workflow s and resolve bottlenecks in a desktop support environment

Design and implement efficiency solutions

Train users in Microsoft Windows 95/98 O/S, Office 2000, Kodak Micro Imager, Kodak workstations

Prepare various reports and spreadsheets

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