JORDAN SEBASTIAN FREEDMAN jordan.s.freedman @gmail.com

***** ********* ***** * Garden Grove * California * 92841 * 909-***-****

Employment:

Most current Project: Head Office: 3,500 user VoIP upgrade for Western Digital Corp.

01/2013-08/2016 – Freelance Project Coordinator/Content Developer

Support infrastructure, software, and Web projects on contract basis. Developing a one-stop independent film-maker resource website. Manage client website content, administer servers, and build IT and Telecom infrastructure.

07/2016-08/2016 – Software Project Coordinator, Modus Group

Coordinated Fleet Telematics projects. Analyzed and resolved data issues. Developed working plans and customized Out-Of-Box Help Desk solutions to integrate with existing Jira project management environment and VoIP systems.

02/2009-12/2012 – Infrastructure Support Technician, FortisBC Energy

Supported hardware and applications, and coordinated all IT projects. Managed servers and IT asset inventory/licenses. Implemented IT and VoIP projects while controlling budgets and purchasing. Acted as Mobile Systems Subject Matter Expert. Managed end-of-life for IT assets and donation programs.

03/2008-02/2009 (Contract) – IT Communications Coordinator, FortisBC Energy

Wrote IT related communications. Produced intranet content, developed educational campaigns, and wrote change and outage notifications. Created monthly IT performance reports and project updates for executive team. Managed technical groups, outsourcers, and contractors. Coordinated with SOX Compliance audits.

09/2005-03/2008 (Contract) - Alternate-Senior Technical Analyst, IBM Canada

Managed analysts and coordinated account access. Administered networks, Active Directory, and MS Exchange environments. Identified systems issues, and coordinated special projects. On-Call Technical Subject Matter Expert. (SME)

02/2005-08/2005 (Contract) – EIS/Geo Support Analyst, Elections BC (Planning/Events)

Provided technical support and coordinated election operations for Business . Liaised with IT contractors and business contacts to. Prepared and maintained data for media updates. Administered EIS and GIS databases. Coordinated operations/training with electoral offices. Audited all election results data Province-wide.

03/2004–01/2005 (Contract) - Web Developer, Radium Entertainment

Developed and supported revenue generating web games, and produced server maintenance tools. Implemented promotional applets, and developed theme based interfaces. Investigated issues, liaised with customers, and implemented code-fixes.

Education/Certifications:

Scrum Master certification exam scheduled for early January, 2017

Certificate, IT Project Management, McMaster University

CompTIA A+ Technician Certification

2nd Year Master of Arts, Conflict Management, Royal Roads University

Bachelor of Arts, Simon Fraser University

Collaboration and Project Management Tools:

Jira, Sharepoint, Microsoft Project, Confluence, ASANA, Basecamp, Trello, Cisco WebEx, Citrix GoToMeeting, RingCentral, Microsoft Linc.

Project related Experience:

Agile/Kanban/Scrum/PMBOK/Critical Chain project and program management

Change management/SOX compliance/Issue tracking (Remedy)

Origination and development through to delivery of revenue generating games

Disaster Recovery and Emergency Preparedness planning and operations

Account and asset provisioning for onboarding new staff/contractors

Creation and management of intranet/website content with CMS systems

Meeting facilitation, chairing, and deliverables tracking

Tech documentation, knowledge base, and guide writing and editing

Client, media, organizational, and contractor relationship building

Resource management, and business intelligence administration/reporting

Project roll-out, administration, issue tracking, and team management

Budgeting, scheduling, milestone tracking, and project asset management

Stakeholder, management, and project/PMO team liaising

Vendor and outsourcer coordination

RFQ, RFP, Scope documents, and Statement of Work (SOW) production

Asset and server management costing by project/department

Server farm/router/switch transition management

Data Center server billing/backup monitoring by department and/or project

VMwareVirtual Server, NetSENSE and NetApp Management

VoIP soft and hard phone projects: Primarily Cisco, Polycom, Avaya, and Nortel

AS/400, SAP Basis, ERP, and BI Administration/troubleshooting

Unified Messaging project coordination

JIRA Project Management/Service desk/VoIP tool integration

Video conferencing, VoIP, messaging, ticketing, and transcribing integration

Email and Voicemail administration and PBX management

Enterprise hardware and software roll-out management

Fleet telematics roll-out, administration, troubleshooting, and management

Vehicle wireless and computer installation coordination and troubleshooting

Network mapping and planned outage scope analysis

Small site network and security administration

Contact this candidate