Customer Service Manager

Jessica Stankiewicz

*** *** ***** **.

Simpsonville, SC

************@****.*** - 864-***-****

Work Experience

Office Manager

Labor Finders

Greenville SC 29609

September 2015-November 2016

Assisting the manager. Making sure that employees get to and from the jobs sites. Setting up new customer accounts. Keeping good relations with existing customers. Making sure billing is correct and invoices are sent out to customers in a timely manner. Getting bank deposits done everyday.

Customer Service

Starbucks Coffee

Simpsonville SC 29680

July 2012-September 2016

Shift Supervisor

• Assisting the store manager implementing store operations during shifts. Deploying partners and delegating task to run the store smoothly. Works behind the bar to provide quality beverages to customers. Anticipates customer and store needs by evaluating the environment and customer cues. Assist in the training of new partners. Follows operational procedures, cash handling, and safety of all partners while opening and closing the store.

Childcare Coordinator

Bellingham Health and Fitness -

Bellingham, WA 98225

November 2007 to November 2008

• Customer Relationship Management

Responsible for the day to day operation of the facility, including: new client orientation, customer satisfaction, customer relations, equipment maintenance, generating new clients while making sure current clients were well cared for

• Client Childcare

Responsible for managing the facility's childcare program, including: assuring quality childcare for clientele

Customer Service

CLOVERDALE RODDA PAINT -

Bellingham, WA

September 2007 to November 2007

Responsible for managing customers and stock on a day to day basis. Interacted with customers, from taking orders, assisting with decisions about their purchases, to delivering merchandise in a timely manner. Active in generating new clients while making sure current clients were well cared for.

Customer Service

SHERWIN WILLIAMS PAINT -

Beaufort, SC

November 2005 to December 2006

Multiple responsibilities in a $4MM per year paint store. Responsible for managing customers and stock on a day to day basis. Interacted with customers, from taking orders, assisting with decisions about their purchases, to delivering merchandise in a timely manner. Active in generating new clients while making sure current clients were well cared for. Created stock from outside vendors.

• Promoted to Assistant Manager

Dispatcher

VMAC INCORPORATED -

Greenville, SC

May 2000 to June 2001

29605

• Utility Locator Dispatch

Responsible for receiving and assigning normal and emergency locate requests for all phone, cable, natural gas, water, and power companies in North and South Carolina. Making sure the correct locate request gets to the right person within 24-72 hours for a normal request and within minutes for an emergency locate an emergency locate means that an underground line has been cut and the correct utility company needs to be called and informed of the cut and repairs need to be made. Dispatched to over 50 people and 10 utility companies; acted with sense of urgency.

COMPUTER & JOB SKILLS

• Proficient in Microsoft Office, Word, Excel, PowerPoint, Spreadsheets

• Internet Proficient

• Trained on various customer relationship databases

• Trained on money handling systems

• Multi-line phone, fax machine, copy machine

• Hand held radios

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