Engineer Customer Support

Piyush Nayee

***** *** ***. ******** ***, Apt *A, Flushing, NY 11355 ************@*****.*** 347-***-****

OBJECTIVE: To obtain Position as a Network & Security Engineer.

EDUCATION

New York Institute of Technology, New York, NY

Master of Science in Information Network and Computer Security

Kalol Institute of Technology and Research Center, Ahmedabad, India Bachelor of Science in Electronics and Communication

Dec 2016

Jun 2011

CERTIFICATIONS

C.C.N.A. (Cisco Certified Network Association), CSCO12167972 May 2012 C.C.N.P. Cisco IP Switched Network, VUE ID223282616 May 2015 EXPERIENCE

Data Center Security Project in Last Semester at NYIT College June 2016 – Dec 2016

Graduate Student

Built virtual environment and create DMZ zone, inside (internal zone), Outside Zone.

Give Different IP range to each zone.

Installed DNS Server and MYSQL server in Ubuntu and Web server in DMZ zone and outside public environment.

Assign IP range and 3 interface to Smoothwall for different zone such as internal, DMZ, external.

IT Asset Management Group, Farmingdale, USA June 2016 – Oct 2016

Lead IT Technician

Test, configure, rebuild, troubleshoot and install enterprise class IT hardware - Various Server, Firewall, Router, Switch, IP Phone, Printers, networking and Telecom (VoIP) platforms (Cisco, Dell, HP, IBM, Avaya etc.)

Train and manage technicians for processing inventory and orders to test, troubleshoot and rebuild hardware.

Manage and allocate incoming inventory to staff technicians to test, process, and inventory.

Implement processes to monitor, evaluate and optimize productivity as well as quality control

Provide technical details and support to sales team on inventory available for sale..

Configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards, project and operational requirements.

Responsible for provisioning, installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure.

Participate in technical research and development to enable continuing innovation within the infrastructure.

Silver Touch Tech. Ltd (CMMI Level 5), Ahmedabad, India May 2014 – Dec 2014 Network Support Executive

Installed, configured and troubleshoot cisco equipment

Maintained and troubleshoot and restored fiber connectivity with the help of vendor. Assured constant network connection by monitoring equipment.

Remotely access Routers, Switches, and made some configuration as per requirement.

Maintained Leased line (Fiber Line) More than 100 sites.

Provided customer support by phone or on site visit and coordinate with service providers.

Worked on OSPF protocol point to point link

Assist senior engineer in C.U.C.M. (Cisco Unified Communication Manager) to managed and configured all audio and video phone

Maintained S.L.A. and provided customer solution within time.

Developed Skill in Cisco ASA Firewall.

Blue Chip Computer System. Ahmedabad, India Jan 2014 – May 2014 Technical Support Engineer

Provided remote customer support for tasks such as software installing and updating Coordinated with service provider and took complained number when line down.

Determined inbound/outbound, DMZ, and remote customer policies

Silver Touch Tech. Ltd. (CMMI Level 5), Ahmadabad, India Jan 2012 – Jun 2012 Network Support Trainee

Installed, configured, troubleshoot, updated operating systems, systems, hardware, Networking Devices, software, wireless access point

Provided remote support at customer end. Developed skill in VMware.

Assisted faculty and students with connectivity issues

SKILLS

Software Simple Help, Putty, SSH, VMware, C.U.C.M., Server 2008, Database MySQL, Virtual Box.

Hardware Cisco 2900, Cisco 2905, Cisco 3750(P.O.E.), Cisco SG 300, Cisco ASR 1000, Cisco audio phone 6921, Cisco video phone 9971, Sonic Firewall, Fortinet Firewall, Cisco ASA Firewall.

Basic Knowledge of UNIX, Linux, all Operating System (all Linux Flavor).

Routing, switching, troubleshooting, security Policy, Access List, widows, VMware Workstation, VoIP, Cisco Works.

Knowledge of Microsoft Operating System Such as Windows server 2008, Windows vista, Windows XP, Windows 98/95.

Able to configure, test, troubleshoot various devices Such as Router, Switch, Firewall, Server, IP Phone, etc. Security policy, knowledge of security protocol, VPN, VoIP.

LAN, WAN,VTP,TCP/IP, Netting, Patting, FRAME RELAY, Graphic tool,Cisco Routers, Catalyst Switches, Firewall, DNS, DHCP, System Monitoring, RIS, WAN Technology & Security Protocol, Network Security, OSI, Remote Connectivity, Wireless Technology, Networking Media & Components, Wireless Technology, Backup & Restore, Network Troubleshooting etc.

LANGUAGES English, Hindi, Gujarati.

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