Customer Service Manager
Resume:
Cleveland, OH *****
Phone-440-***-****
E-Mail: acx022@r.postjobfree.com
Gregory C. Hunter
Professional Summary
Service orientated professional with demonstrated success in customer service, problem solving, and computer software. Committed to promoting quality customer care and developing ongoing business relationships.
Skills & Abilities
Customer Service Skills:
Qualified to meet or exceed service goals to increase productivity
Capable of maintaining a high level of customer satisfaction & professionalism
Gives full attention to what others are saying, takes the time to understand all points being made, asks appropriate questions
Team-player attitude and can contribute/flex support where needed
Social Service Skills:
Can provide direct service and supports to individuals or clients, conducting a needs evaluation, or resolving complaints
Plans, organizes, or coordinates activities of a social service program or community outreach organization
Networks and maintains relationships with other agencies to meet community needs
Work Experiences
Education
2006 - 2010 Independent Auto Claims Burbank, CA
SCA Appraisal Co., Inc.
Performed auto, truck and motorcycle damage estimates with state of the art software packages
Cohesively worked with other carriers, completing auto damage through out the state of OH and neighboring states.
Executed scene investigations and property inspections, maintained a daily log
1987 - 2005 Progressive Insurance Cleveland, OH
Claims Representative
Provided customer service for standard auto products
Performed quality audit checks for assigned risks
Originally hired as a Customer Service Rep, was promoted to Underwriting in 1994
Sawyer College of Business
Associates Degree – Business Administration Cleveland, Oh
References: Greg Hunter
1)Mr. Mitch Zegabac, Progressive Claims Manager
4450 Belden Village Street, NW
Canton, OH 44718
2)Mr. John M. Harrison, Jr. CCO Cleveland Public Schools
1380 East 6th Street
Cleveland, OH 44114
3)Mr. Terrence G. Smith, Progressive Claims Training Manager
6300 Wilson Mills Road
Mayfield Village OH 44143
Contact this candidate