Lauren Traveny

**** ***** ****

Patton, PA *****

814-***-****

CUSTOMER SERVICE PROFESSIONAL

Have more than 15 years’ successful experience in customer service and support with recognized strengths in account maintenance, collections and sales.

Possess solid computer skills.

Excellent working knowledge using Microsoft Excel, Word, Internet Explorer and outlook.

A+ team player, acknowledged as “Retail Banker of the Quarter 2013”.

Employment

Collection Service Center

10/2014 - Present

Debt collector

collections

account maintenance

processing payments

daily income reports

Woodforest National Bank

02/2008 - 10/2013

Retail Banker

Customer Service

Opening new accounts

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.