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Customer Service High School

San Antonio, Texas, United States
October 10, 2016

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Jonathan I. Kennion

**** **** ******, *** *******, TX 78228 210-***-****

Objective: To obtain a responsible and challenging position where I will utilize my customer service skills, interpersonal skills, and education to contribute and expand the goals of the company.


Northwest Vista College, San Antonio Texas

Thomas Jefferson High School 2008, San Antonio Texas, High School Diploma, June 2008


Advanced 1: September 2014 - Present

Drafter- Drafting telecommunication structures for cable providers. Drafting with a adjusting work pace to meet client’s needs. Produced detailed drawings, using field survey data that is provided by the client. Completed all assigned projects on or well before deadlines, also created and developed deep foundation in using drafting techniques to ensured compliance with company standards. Handled both large and small-scaled drafting projects.

Time Warner Cable: January 2013 - September 2014.

Technician- Creating business loyalty by completing every job that is assigned to terminate customers services at their request. My position requires to provide customer service by interacting with the customers professionally to obtain that trust to be able to access their homes. Exceeding customer expectation is important in order to help build customer relations to complete assigned tasks. Helped trained new technicians and helped the team meet every assignment. Learning how to properly strap a safety belt and hard hat, as well as knowing how to carry and use a 27ft ladder was a must in following the safety guidelines of the company.


Very ambitious and able to take any responsibility.

Friendly and personable.

Excellent communication and writing skills.

Computer proficient. Have worked with programs such as Microsoft Word, Microsoft Excel, Power point, and Internet, AutoCAD 2009-2011, Microstation V8i, Doc 3.1, SalesForce.

Responsible for various duties as assigned.

Flexible and adaptable to change.

Demonstrate fluency in Spanish and English

References available upon request

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