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Customer Service Medical

Houston, Texas, United States
October 10, 2016

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To Whom It May Concern:

Are you looking for a hard working, highly adaptive, detail oriented bilingual medical professional with extensive training and experience? If so, then I am the perfect candidate for this position. I am currently seeking an entry level position with a progressive organization that offers challenges and opportunities in healthcare.

As a graduate of Fortis College in the program of Medical Assisting, I have distinguished myself as an excellent student by maintaining exceptional academic performance and attendance during the period of my training. During my training and development at Fortis College, I have also gained valuable experience in the various clinical and administrative aspects of the medical profession. Therefore, I am trained and experienced to meet the high standards of excellence that the medical profession and your organization demands.

My training and experience include the following:

Bilingual (English and Spanish)

Phlebotomy (w/95% accuracy)

Injections (all types)

Medication administration

Laboratory procedures

Patient triage and vital signs

Medication administration

EKG monitoring and interpretation

Aseptic procedures

Surgical instrumentation

CPT and ICD-9 coding

Records management and chart filing

Insurance verification

Telephone etiquette

Computerized data entry

In addition to my various technical and administrative skills, I am certified in CPR/BLS, HIPAA, and OSHA. I have excellent communication and organizational skill with years of experience in management and employee mentorship. I am passionate and sympathetic in regards to the needs and considerations of others and firmly believe that my unique combination of skills will make me a tremendous asset to your organization.

I have enclosed my resume for future consideration to explore the possibilities of employment with your organization.


Joselyn Gonzalez


Joselyn Gonzalez

10406 Amblewood Dr.

Houston, TX 77099

713-***-**** (cellular)


Actively pursuing a career position as a Medical Assistant with a progressive organization in which I can fully

Utilize my training and experience to promote excellent healthcare.

Summary of Qualifications

Experience in performing patient assessment and vital signs in a fast paced medical office

Experience in performing various clinical laboratory procedures and POCT (phlebotomy procedures, injections, urinalysis, drug screening, etc

Experience in patient rooming and assisting physician with various clinical examinations and minor surgical procedures

Experience with complex databases and software applications associated with record keeping, date entry, account management, and patient scheduling

Experience in computerized data entry using various software applications (Microsoft Office, Medisoft, Excel, PowerPoint, Access, Windows, etc

Experience in telephone etiquette, patient charting, rooming patients, and general office management

Extensive experience with internal and external customer service relations

Extensive experience in customer service and employee training and development

Experience in handling various financial transactions associated with customer sales

Exceptional communication, organizational, and problem resolution skills


O9/2015 – 05/2016

Fortis College – Houston, Texas

graduate (May 2015)

Medical Assistant - Certification pending, NHA (pending 042016)

Profile of Medical Assisting Program

Work Experience

Alief and West Houston Cardiology (Extern) Medical Assi Houston, Texas

(03/2015 – 05/2015)

Laboratory Procedural and Diagnostic Testing

Office Administration and Management

Customer Service and helping patients

Rue 21, Customer Representative Houston, Texas

(04/2014 – 02/2015)

Performed various financial transactions related to retail sales

Positive interaction with internal and external customers.



CPR (Basic Life Services)


References Available Upon Request

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