Technical Support Windows Server

Robert Richards

** ****** ***., ********, ******* L7A 1X5

416-***-****

******@******.***

Computer Programming/Networking Expertise

Efficient installation and configuration of desktops, laptops, servers, and printers

Broad knowledge base of various systems and applications including: Windows Server 2003, Windows Server 2008, Windows Server 2012 R2, MAC OS 9.2, MAC OSX, Office 2000, Office 2003, Oracle, TCP/IP, LANs, Backup Exec, Orion, IP Monitor, HPSIM, VMware 5.0, VMware 6.0, Hyper-V, Citrix 6.0, Netbackup, Office 365, Azure.

Extensive configuration and testing for Y2K compliant systems

Achieved positive results as Tech Tutor Manager

Training/Certifications

A + certified

Network+

Career History

Hatch Ltd, Mississauga

Network Support, April 2011 – present

Provided network support which included maintaining and setting up servers and switches. Also provide tape backup support for the company.

IT/ Network Support, 2008-March 2011

Take care of all network issues for all the North American sites as well as North American company backups.

Network Operation Centre, 2005-2008

Provide network assistance for users and clients including mail release, user accounts and server configuration.

IT Specialist, 2003-2005

Provide internal technical support for users, including both hardware and software support, as well as user account maintenance.

NexInnovations, Mississauga

Configuration Technician, 1994 – 2004

Provided efficient service configuring and customizing laptops, desktops, servers and printers. Successfully contributed to the Y2K team which configured and tested all systems to ensure they were compliant.

Rogers Cable, Richmond Hill

Technical Support, 2002 – 2003

Supported clients with technical expertise to configure and maintain Rogers hi-speed internet on various operating systems.

Sheridan College, Brampton

Tech Tutor, 2000 – 2001

Trained students and staff on efficient use of laptops, and provided continuous support and service. Named Tech Tutor Manager for a week in recognition of high-quality service provided.

Mumby and Associates, Mississauga

Network Administrator, 2000

Responded to a variety of technological requests from internal clients: troubleshoot, maintain desktops, laptops, and printers, and trained clients on efficient use of various software.

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