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IT Manager

Lawrenceville, Georgia, United States
October 10, 2016

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**** ******* **** *****

Dacula, GA 30019


To interview and fill the position of IT Manager. I am a passionate, talented and skilled IT Manager. I build solid support teams through training and individual assessment meetings. I also have extensive expertise in implementing ITIL principles to boost efficiency in support services. This process leads to team unity, reduced wasteful spending and increased savings that can be strategically invested elsewhere in the company.


ITIL Implementation

Application Support Management

Budget Management

Employee Development and Mentoring

Project Management

Change Management

Infrastructure Management

Continual Service Improvement


Parsons Corporation, Norcross, GA Jul 2009 – Mar 2016

IT Specialist, Principal Jan 2016 – Mar 2016

(First round of layoffs affected middle management employees. As a result, I stayed with Parsons and moved into an individual contributor role)

Implemented the strategic vision of the corporation to move project controls applications to the cloud.

Analyzed project controls cloud solutions to negotiate a Master Services Agreement with the chosen vendor to enable in house project controls personnel to concentrate on revenue producing activities.

Assisted Project Managers in choosing the best infrastructure and software solutions for their project.

IT Operations & Maintenance Manager May 2012 – Dec 2015

Developed and maintained a strategic vision for the present and future use of companywide program management and project controls applications including the deployment and support of Oracle Primavera P6 EPPM, Oracle Primavera Unifier and Oracle Primavera Contract Management.

Managed and monitored staff responsible for multiple service desk application queues and virtual infrastructure ensuring customer issues were resolved quickly and SLA’s were met or exceeded.

Achieved certification and applied IT Service Management principles in the following areas:

oImplemented Change Management using ITIL principles resulting in improved controls and increased server uptime in implementing changes to the production application environment.

oEmployed Incident Management using ITIL principles resulting in a 15% reduction in resolution time.

oEnabled Request Fulfilment using HP Service Manager to more quickly fulfill user requests for access.

Responsible for budgets exceeding $1.5 million.

oConsistently managed budgets to come in 10-20% under budget while meeting financial and training goals.

Managed staff of 9 direct reports while exceeding 95% target for staff retention.

oMentored junior team members and acted as a sounding board for issues they could not figure out. I also helped them follow the logical steps to troubleshoot the issue to resolution to enhance their personal development.

Executed internal application training vs. external training saving up to 56% for a 12 person training class.

Consistently completed monthly budget variance and forecast reports on time, leading to timely financial reporting.

Communicated system failures, conducted root-cause analysis, informed management of the issues and implemented fixes or processes to prevent additional downtime.

Ensured all issues that required a system change would go through the formal change management system to guarantee that all changes were properly documented, tested and deployed to ensure maximum system uptime.

Senior Integration Specialist Jul 2009 – Apr 2012

Implemented project controls solutions and acted as technical lead on application upgrades.

Supported off the shelf and custom software solutions in a virtual server environment with Windows server and OS including 3rd tier troubleshooting of the root causes of issues, making sure the user was able to get back to work as soon as possible and documenting the resolution and adding it to the issues knowledgebase so other technicians could look them up for future reference.

Performed project controls implementations of the Oracle Primavera suite of tools including meeting with the client to assess their needs, recommended an appropriate solution, implemented the new system and provided technical support.

Quickly analyzed system logs to search for root causes of issues and reviewed the logs after the fix to ensure the issue did not reoccur.

Technical Lead on project to successfully move project controls applications from on premises to a cloud/Saas infrastructure hosted by LoadSpring.

Created and executed complex SQL queries to find and remove erroneous data from SQL databases.

Project Manager/Technical Lead on Primavera Contract Manager 12.1 upgrade

oCreated project rollout plan to encompass all aspects of the project, track progress and ensure all tasks would be completed correctly and on time.

oConstantly kept a status of the project and communicated to all team members and the Application Director.

oCoordinated testing of 15,000 converted reports and forms

oOrganized and ran all meetings to discuss progress and assign tasks.

oManaged 9 team members during the effort

oWorked through several weekends to ensure we would meet the deadline.

Perot Systems, Norcross, GA Oct 2006 – Jun 2009

Senior Integration Specialist

Implemented project controls solutions and acted as technical lead on integration between accounting system.

Performed project controls implementations of the Oracle Primavera suite of tools including meeting with the client to assess their needs, recommended an appropriate solution, implemented the new system and provided technical support.

Technical Lead on Integration between PRISM (Custom DB2 Accounting System) and Primavera Contract Manager 12.1 using Morpheus MTG Frameworks middleware.

oPrepared Technical documentation

oCreated and tested integrations

oTroubleshot integration issues

oSaved company $110,000 in data input labor per project per year using the integrations

Morpheus Technology Group – Huntington Beach, CA Jan 2006 – Oct 2006

Integration Consultant

Created technical integration documentation for distribution to clients.

oCollected requirements

oDocumented technical procedures

oWrote testing scripts

ValleyCrest Companies - Calabasas, CA Sep 2000 – Aug 2005 Sr. Systems Analyst/Business Analyst

Coordinated integration between JD Edwards ERP system and Primavera Expedition project management software. JD Edwards modules used included Address Book, Accounts Payable, Accounts Receivable, and Procurement

oMet with business users nationwide to gather requirements

oWrote technical specifications based on their requirements

oTracked programmers’ progress building the applications using MS Project

oCreated testing scripts for Visual Basic applications and performed tests

oRolled out applications to 25 offices throughout the US to implement project management controls

Managed implementation of document imaging solution for 7 departments saving the company $500,000 using Stellent IBPM Software (Acorde), automating the AP process and creating a paperless office

oMet with business users to gather requirements for Stellent application

oWrote technical specifications based on their requirements

oCreated applications using Acorde tools to allow departments to easily find scanned documents electronically

oWrote testing scripts for the applications and performed tests

oRolled out applications to end users, including training

Responsible for interfacing with users, managing programming effort, testing and implementing Intranet web site for insurance department’s claims processing function

Created complex SQL queries to analyze data

Supervised staff of 7 programmers comprised of internal resources and consultants



B.S. – Business Administration - Accounting

San Jose State University, San Jose, CA


ITIL Certification and Training:

ITIL 2011 Foundation Certified, May 2013

ITIL 2011 Intermediate Operational Support and Analysis Certified, July 2013

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