Sign in

Windows Server Customer Service

Vallejo, California, United States
October 10, 2016

Contact this candidate



*** **** ****** ****, *******

CA, 94589

Telephone: 707-***-**** (Home)



To embrace a challenging and rewarding position within your company that will allow me to further nourish my knowledge of new technologies and skills while utilizing my preceding experiences. Also, to go beyond expectations and to build a strong business relationship with the company and its clients.


2008-2013 Mapúa Institute of Technology

Muralla St. Intramuros, Manila, Philippines

Degree in Bachelor of Science in Electronics Engineering (BS-ECE) CISCO Networking Academy Program (Certificate)

Career Opportunities and Experience/s

Internship (2012-2013)

Accenture, Inc. Cyber Gate Tower 2 Pioneer St., Mandaluyong City, Philippines Position: Integrated Workstation Support Engineer

Assigned Project: Delivery Center for Infrastructure Support Unit (DC-ISU) Position: IT Operations Associate (December 2013-August 2015) Company: Accenture, Inc. Cyber Gate Tower 2 Pioneer St., Mandaluyong City, Philippines.

Assigned Project: Delivery Center for Infrastructure Support Unit (DC-ISU)

• Managing Windows Server 2008. (Active Directory, DNS and DHCP Servers) Network and Server Troubleshooting Level 1 Support.

• Maintaining Workstation Security Protocols. (Antivirus, Patches, Encryption, DLP, etc.)

• On-site support for troubleshooting of hardware and software which includes but does not limit to: Workstations, Laptops, IP Phones and Printers.

• Configuration and deployment of IT Assets. (IP Phones, Mobile Switches, Printers, etc.)

• Reimaging of Servers, Desktops and Laptops with Windows 7, Windows 8, Windows Server 2003 and Windows Server 2008 Operating Systems.

• Ensuring workstation compliance. (Storage Devices Disablement, SCCM, Firewall Enablement, Domain Membership, Virus Definitions Updated, etc.) Network port VLAN conversion for Data and Voice VLANs.

• Software troubleshooting pertaining to tools and applications being used. (VPNs, MS Applications, Citrix, etc.)

• Laptop Compliancy Checking for Non-Company owned laptops. (Inspection of security measures and controls prior to connection to the Company’s network) Position: ITO Service Delivery Consultant II (August 2015 – July 2016) SAP Basis Level 2 Technical Support

Company: Hewlett-Packard Enterprise. Intellectual Property Center, Upper Mc Kinley Road, McKinley Hill Cyberpark, Taguig, 1634 Metro Manila, Philippines Assigned Project: Shared SAP Basis Consultant for EMEA Cluster (EMEA RST)

• Managing SAP Systems Server (Patching, Kernel Upgrade and Package Installation)

• OS Administration for SAP Systems (Unix, Linux and Windows)

• Database Management for Oracle, MSSQL, HANA, Sybase. (Monitoring, Backup and Archiving)

• Attending Customer Service Requests for OS, DB and SAP Level Administration and Management.

• SAP Systems Management and Management. Proactively preventing downtime for all systems to offer maximum service availability for Clients.

• Practicing ITIL in Incident Management.

• Incidents and Service Tickets handling.

• Processing Transports (Imports) in SAP and OS level. Skills/Abilities

• Completed the Cisco Networking Academy Program

• Advanced IT skills; capable of configuring Cisco products (routers & switches).

• Configuration, deployment and maintenance of Analog and IP phones.

• Competent in using the following applications and tools:


- Visual Basic 6.0

- C++ and C#


- Cisco Packet Tracer

- Windows Server 2003 and 2008

- Windows XP, 7 and 8

- CISCO Unified Communications Manager

• Proficient in English and Filipino

• Good interpersonal skills

• Exceptional listener and good communicator

• Highly flexible, commended for good work ethics and adaptive to situations

• Database Administration: SQLPLUS, Oracle, J2EE, HANA, Sybase

• End to end SAP Administration from OS – DB – SAP. Certifications and Trainings

• PCB Design using Altium Designer Software

• Registered Electronics Technician (ECT)

• Cisco Networking Academy Program

• Cisco Certified Network Associate (CCNA)

• Windows Server 2008 Bootcamp



2012 – Present IECEP Member

2008 – 2009 Mapúa Judo Club Member

2006-2008 UAHS Varsity Council – President (2008)

2006-2008 UAHS Football Club – Team Captain (2007-2008) Attainment

April 2012 Cardinal Excellence Awardee

April 2012 ECT Board Exam Topnotcher (Top 1)

April 2008 Athlete of the Year Awardee

January 2006-2008 Gold Medalist – CSDAM Football Tournament Personal Details

Passport Ready

References Available upon request

Availability Immediate basis

Expected Salary Negotiable

Driver’s License Ready

Contact this candidate