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Customer Service Front Office

Location:
Philippines
Posted:
October 10, 2016

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JOY R. NAVARROZA

*** ***** **. ******* ******* *

Barangay Parada, Valenzuela City

Email: acwzso@r.postjobfree.com

Phone: +639*********

OBJECTIVE

To gain experience and knowledge in the field of services, utilize my skills and knowledge from related subjects, and pursue my goal to establish myself in the said field.

STRENGTHS

-Sensible and courteous

-Dynamic, friendly, and agile

-Experience in being part of organizations

-Immersed in different events related to promotions, service, entertainment, and organizational events

-People person

COMPETENCIES

-Strong analytical and problem-solving skills

-Highly skilled in organization and detail oriented

-Fluent in English and Filipino

-Microsoft Word -Customer Service

-Microsoft Power Point -Communication

-Writing

EDUCATION

Tertiary - Lyceum of the Philippines University, Manila (2010-2014)

Secondary- St Louis’ College of Valenzuela (2006-2010)

Primary- Colegio Sto. Niño De Valenzuela (1998-2006)

TRAININGS

2Go Travel (Cebu-Bohol)

-Housekeeping, Front office, Food and Beverage Training.

Crown Regency Cebu

-Housekeeping, Front office, Food and Beverage Training.

Tour Guiding Training year 2013 in Lyceum of the Philippines University- Manila

On-the-job Training:

Caffeina Coffee Shop- Pearl Garden Hotel (200 hours )

-Engaged in various activities for customer service work, cahier over the counter,

inventory and kitchen related work.

Philippine Airlines (400 hours)

-Assigned to Treasury Department for banking, paper works, encoding, payments and

collections.

WORK EXPERIENCE

-Full-time Barista at The Coffee Bean and Tea Leaf Philippines (December 2014- March 2016)

-Instructor at Valenzuela City Center for the Performing Arts Summer Workshop (April-June 2016)

-Theater Artist at Gantimpala Theater Foundation (June-December 2014)

EXTRA CURRICULAR ACTIVITIES

-Dancer at Lyceum of the Philippines Wild Style Crew

-Theater artist at Valenzuela City Center for the Performing Arts

-Talent at Music First Training Center and Center for Pop Music Philippines

-Cheerleader at previous High School

References

Jennylyn Batinga ( Lead Shift Supervisor at Coffee Bean & Tea Leaf )

-091********

Robert Dela Cruz (Lead Shift Supervisor at Coffee Bean & Tea Leaf )

-099********

Delle Angeli Usana (Shift Supervisor at Coffee Bean & Tea Leaf )

-090********

Manuel Banquito ( Professor at Pamantasan ng Lungsod ng Valenzuela/ Co-theater artist )

-099********

I hereby certify that the statement above is true and correct to the best of my knowledge and beliefs.

Joy R. Navarroza

Applicant



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