SShheellddeenn JJuuddee TTrroouussssee
Mobile: +91-729*******
Email: acwzpr@r.postjobfree.com
Dear Sir/Madam:
I am interested in working with your esteemed organization. I enclose my resume as a first step in exploring the possibilities of employment with the organization. I have exceptional knowledge of business practices and aim to make a career for myself in your esteemed organization.
Honesty, Dedication, Hard Work and Discipline are four core values that are my hallmark. I have learnt to anticipate, innovate and above all, I am extremely flexible in whatever work I undertake. Thereby, I believe I can prove to be an asset to your organization. I would appreciate the opportunity to validate my claims and discuss the possibilities of starting a career with your organization. Should you feel that my qualifications are of your interest, I would welcome an opportunity to meet you in person. Thank you for your consideration and I look forward to hearing from you shortly.
Sincerely,
Shelden Jude Trousse
Enclosed: Resume
Professional Summary
Assertive Team Leader - Operations at managing business operations especially in Call Centre Process setting and meeting of Clients SLA. Proficient in basic human resources functions including hiring and initial training. Specialize in ensuring efficiency maximizing productivity and allocating staffing resources and handling of data and Client Servicing with apt man management skills. Core Qualifications
BUSINESS
• Experienced in all facets
of Call – Center
operations.
• Understanding cost and
maximizing business
profits.
•Responsible of Clients SLA,
maintaining team KRA &
KPI
• Process Driven. Report
Analyzing & Interpretation
with Content Writing.
• Being current & Hawk eye
on Competitors.
•Web Research & Data
Mining skills.
EMPLOYEE RELATION
• Solid
understanding of
human resources
function
• Strong ability to
interview potential
new hires and
provide initial
training
• Innovative and
creative skills for
Employment
engagement
programs,
Employee
Motivation & Team
Building activities
PERSONAL
•Exceptional Tele-Sales &
Customer Service skills
•Creative & Process
oriented approach
towards problem solving,
•Familiar with MS Office
applications including
Word Excel and Access
•Capable of working
various hours as needed
including some evenings
and weekends
•Exceptional
communications and
organizational skills
•Emcee, Event Organizing
& Presentation skills
•Good understanding of
CRM & Creative
Designing & Basic Digital
Marketing
Experience Pyramid –
Trainee & Snr Executive - Operations 01/10/2012 – 30/10/2013
• Ensured optimal levels of customer support – Inbound & Outbound.
• Addressed any customer complaints in courteous timely manner.
• Effective language skills to negotiate deals and to provide presentations in successful manner.
• Awarded consecutively 2 years as Best Tele Caller for the year 2012 – 2013 & 2013 – 2014.
• Specialist in –
o Cold Calling: B2C calling, selling Mobile Phones with 6months Contract connection for AT&T & Orange Network for a UK based client.
o Data Mining: B2B, data building process for third party client – Etisalat. o Appointment Fixing: B2B calling, setting up appointment for Google Products in EU & US market
o Lead Generation: B2B & B2C, generating warm leads for Stock Brokerage client, Global Calling, major focuses region – Africa & ME markets. o Hot Transfer: B2B & B2C, generating interested prospects for Debt Recovery client in UK Team Leader - Apr'15 to - Jul'16 till
Date
Associate TL - May' 14 to Mar'15
Group Leader - Nov' 13 to Apr'14
Snr Executive - Apr' 13 to Oct'13
Trainee - Oct' 12 to Mar'13
Group Leader / Associate Team Leader - Operations 01/11/2013 – 01/03/2015
• Assisted the TL in temporary hiring of employees as necessary for special projects.
• Determined production requirements and coordinated with shift TL.
• Assisted TL in maintaining production logs and generated related monthly and quarterly reports.
• In-charge of Performance Training, preparing training schedules and delivering and tracking the Groups performance.
• Analyzed overall productivity and made efficiency recommendations. Team Leader - 01/04/2015 – Till date
• Actively participated in hiring of employees as necessary for special projects.
• Determined production requirements and coordinated with shift Manager & Clients.
• Progressively maintained production logs and generated related monthly and quarterly reports.
• Performed internal audits to monitor productivity.
• Prepared project analysis reports and identified potential problem areas.
• Developed and implemented effective training programs for new hires. Education:
Class 10, Council of Secondary Education, New Delhi, (India) 2006 - 2007 Senior Secondary Class 12, Board of Secondary Education Madhya Bharat, MP, (India) 2007 - 2009 B.com. - Thiruvallauvar University, India 2009 - 2012 Personal Profile:
Date of Birth : 17th January 1990
Age : 26 years
Nationality : Indian
Marital Status : Married
Languages known : English
References:
1. Leon Moses Augustus - GM Operations @ Ceequence Technologies PVT LTD - acwzpr@r.postjobfree.com
2. Ritu Raj Tugnait - GM Operations @ Ceequence Technologies PVT LTD - acwzpr@r.postjobfree.com 3. Siji Vanderputt - HR Manager @ Ceequence Technologies PVT LTD - acwzpr@r.postjobfree.com All details furnished above are at my best ability, please feel free to contact the above references, in case of checks and process’s and also on request, I could share Client appreciation mails & Testimonials received during my tenure.
Date: 03rd Aug 2016
Place: Chennai, India