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Customer Service Information Technology

Location:
Macomb, Michigan, 48042, United States
Posted:
October 10, 2016

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DONALD W. ZIMMER

(586) ***-**** acwzm2@r.postjobfree.com

www.linkedin.com/in/don-zimmer-82912111

CLIENT RELATIONSHIP MANAGEMENT KEY ACCOUNT MANAGEMENT

Highly accomplished and detail-driven Account Manager with experience in sales and project management. Client-focused in providing global solutions within a multitude of industries, including banking, finance, automotive, and information technology. Core competencies:

Project Management Account Relationship Management Global Solutions

Strategic Planning Negotiations Forecasting

Customer Service & Retention Business Development Event Planning SAP

PROFESSIONAL EXPERIENCE

Insight Enterprises, Macomb, Mi 2000 to 2016

Insight is a leading provider of Intelligent Technology™ solutions, helping companies around the world implement innovation and improve business performance.

Sales Solutions Representative

Primary contact to Wells Fargo Retail Operations division responsible for project planning and communications to facilitate procurement and delivery of banking specific technology to 6000 Wells Fargo Retail Banking locations.

• Successfully maintained relationship for a $100M per year account.

Partnered with manufacturer, client and internal departments to find solutions that would allow the client to purchase server packages at requested price for orders totaling >1000 units.

Developed and maintained relationships with vendors including HP, Lenovo, Dell, Lexmark, IBM, and various banking technology specific suppliers.

Provided inventory management of several million dollars of client owned inventory.

Inacom Corporation, Troy, MI 1998 to 2000

Product sales organization and the first Microsoft Exchange experienced provider in the country. Business refocused and became Convergent Computing in 2000.

Account Manager, Corporate Accounts

Supervised and provided a client interface for projects involving the purchasing and distribution of server and client computers to the banking and finance industry.

Coordinated a global team on a project servicing 55 countries to refresh existing client workstations for DOW Corning, successfully completing delivery of >40,000 systems over a 6-month period.

Managed procurement, preparation, and installation services with international affiliation of providers, achieving high customer satisfaction.

Developed a process to take raw data output from the sales reporting system and produce an up-loadable report compatible with the client asset management database eliminating manual input and allowing client to receive twice weekly asset management reports.

DONALD W. ZIMMER Page 2

IBM Global Project Office, Canton, MI 1996 to 1998

Computer systems, equipment, and network connectivity options to support businesses.

Project Geography Leader

Successfully managed forecasts and coordinated purchase orders. Orchestrated assembly and delivery of information technology solutions in Europe, the Middle East, Africa, and Asia Pacific.

Managed team responsible for resolving order issues for 4,500 clients.

Coordinated status meetings for IBM and major clients in the chemical and automotive industries and provided global problem resolution for client issues.

Developed and maintained databases for tracking customer contacts in U.S. and Canada.

NAAMA Karate, Sterling Heights, MI 1989 to 1997

Large regional Martial Arts organization, covering all of Southeastern, MI in both the Education and Commercial Marketspaces.

Vice President

Responsible for recruiting, training and managing a team of 30+ skilled employees.

Created a repeatable plan to manage 100+ employees and volunteers needed to facilitate a successful tournament. Recognized as the largest and most profitable tournament ever staged by organization with >800 competitors.

Created and produced training manuals and videos.

Answered customer concerns and complaints.

MILITARY EXPERIENCE

Specialist for United States Army - 24th Infantry Division, Fort Stewart, GA

EDUCATION

Computer Information Systems & Accounting, Graduate coursework. Walsh College / Oakland University

Bachelor of Arts (BA), Finance, Michigan State University, East Lansing, MI

Associate of Arts (AA), Business, St. Clair County Community College, Port Huron, MI

INTERESTS & AWARDS

Avid runner and triathlete, completed dozens of races from 5K to Ironman and Ultra Marathons

Awarded 1st place in Black Belt Fighting division by the Michigan Karate Circuit

Earned 1st, 2nd, 3rd and 4th degree Black Belts in Tang Soo Do



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