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Customer Service Manager

Lagos, Nigeria
October 10, 2016

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Lane *, Prince Adams Close Hilltop Estate Abuloma, Port Harcourt, Rivers State.

Home: 080******** Cell: 080********



Experienced hotel manager highly effective at launching full-service hotels on schedule and within budget. Natural leader commited to excellence in service.


1.Adaptability and responsiveness 5. Guest specialist

2.Dedicated team player 6. Property management

3.Hotel operations and management 7. Event plannining and coordination

4.Service oriented


12/2015 to date Manager

Markay Suites Limited-Port Harcourt, Rivers State.

Resolved service-related problems in a timely manner.

Verified that personal and payment information on guest accounts was accurate and complete.

Promoted the hotel brands’s loyalty scheme.

Increased hotel revenue, profit and market share.

04/2015 -11/2015 Manager

La Kings Fast Food And Restaurant-Port Harcourt, Rivers State

Developed departmental objectives, work schedules, budgets and policies.

Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Led and directed team member on effective methods, operations and procedures.

02/2014 - 03/2015 Subject Teacher (NYSC)

Oba-Ama High School-Bakana, Rivers State.

Successfully improved student participation in the classroom through integration of creative role playing exercises.

Assisted in developing student-led after-school tutoring program to teach under-privileged student.

Implemented reading and writing workshops to increase student literacy and support school reading programs.

01/2013 - 02/2014 Supervisor

Stateline Hotel – Akure, Ondo State

Carefully interviewed, selected, trained and supervised staff.

Interacted positively with customers while promoting hotel facilities and services.

Actively participated in the ongoing customer service programs to build sales and rapport in the community.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

02/2010 - 09/2012 Supervisor

The Promise Eatery – Ikeja, Lagos State

Carefully interviewed, selected, training and supervised staffs.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Trained kitchen staff on proper use of equipment, food handling and portion sizing.

Responsible for the design and preparation of all menu items for private office setting.

01/2009 - 01/2010 Receptionist

BTO Event Centre –Akure, Ondo State

Greeted and register guest.

Made and confirm reservations.

Computed bills, collected payment and made change for guests.


2013 Higher National Diploma: Hospitality Management And Technology Rufus Giwa Polytechnic – Owo, Ondo State.

2010 Ordianry National Diploma: Hotel And Catering Management Rufus Giwa Polytechnic – Owo, Ondo State.

2005 Senior Secondary School Certificate

Abiola Grammer School: Alakuko, Lagos State.

1995 First School Leaving Certificate

Omoyegbe Nursery And Primary School-Ilara-Mokin, Ondo State.


Nationality: Nigeria

State Of Origin: Ondo State

Sex: Male

Marital Status: Single



2011-2013 RCCG, Glory Of God, Testimony Zone, Ogun State

Post Held: President

2013-2014 NAIMS, Rufus Giwa Polytechnic Chapter, Owo Ondo State

Post Held: Corper’s Liaison Officer (CLO), Bakana Degema LGA, River State.






Mrs. R. O. Alabi Mrs. G. K. Osho

Diocese Of Lagos Department Of HMT

Ach-Bishop Palace Marine Lagos State Rufus Giwa Polytechnic, Owo

Tel: 080******** Tel: 080********

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